Background of the issue:
I am trying to translate my website using WPML. The site I need help with is hidden link.
Symptoms:
My website is not translating properly. Testimonials are not translated at all, and some translations are in draft due to errors detected and marked.
Questions:
I need assistance. And I do not know why they said that my credit is finished for automatic translation, and sometimes, French is not included in the automatic translation option.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
It looks like you have used all your credits already:
Deposited credits: 12000
Used credits: 11876
Available credits: 124
Are you currently using the "Translate everything Automatically" mode?
If so, I would suggest disabling it so that you can continue translating using the WPML Translation Editor. If you would like to continue using automatic translation, you will need to purchase more credits or subscribe to Pay-As-You-Go.
About the drafts:
Do you maybe have an example of those errors? What is the exact error message?
It would be uncommon for WPML to save translations as drafts due to errors. Usually, it will save translations as a draft of the original, still a draft when creating the translation, or if you run reviews for automatic translations and then publish the translations after completing a review.
Do you currently see any reviews available at WPML > Translations?
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
I would like to offer to take a closer look and request temporary access (wp-admin and FTP) to the website to investigate the issue further.
The required fields are located below the comments section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.
IMPORTANT
Please be sure to back up your website and database before granting us access.
If you can't see the "wp-admin / FTP" fields, your post and website credentials will be set to "PUBLIC." DO NOT publish the data unless you see the required wp-admin / FTP fields.
The private reply form looks like this: hidden link
Click "I still need assistance" the next time you reply.
Video: hidden link
Please note that we are required to request this information individually on each ticket. We are not permitted to access any credentials that were not specifically submitted on this ticket using the private response form.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
On the attached screenshot, you can see that the site's current memory usage is close to the set WP MEMORY LIMIT, which might be the reason for translations not being able to process.
Could you please increase the WordPress memory limit (WP Memory Limit) to at least 384 MB?
To do this, you need to connect to your website's server and open the wp-config.php file in a text editor. The file is located in the WordPress root directory.
Change this code to the wp-config.php file:
define ('WP_MEMORY_LIMIT', '256M');
into:
define ('WP_MEMORY_LIMIT', '386M');
It should be located right before this comment:
// That's all, stop editing! Happy blogging.
The current values can be viewed under WPML > Support > WordPress.
These settings can be restricted directly by your hosting provider. Therefore, I recommend contacting them and asking them to change the settings directly if the changes are not implemented immediately.
If you would like me to make this adjustment for you, please let me know.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Your original menu was created in English and is not yet translated: hidden link
Also, it looks like the site's default language was changed to French, while the menu was originally created with the site's default language, English. This must be why WPML has issues with displaying the menu automatically.
The menus ideally should always be created in the site's default language.
You can then further use WPML > WP Menus Sync to automatically create the menus for all languages. At the moment, this might not be advisable as the source language of the menu is not equal to the site's default language.
I would usually suggest recreating new menus with the site's default language, French, and then translating these new menus while removing any old menus from the site.
I followed the recommended instructions in your video and documentation, but the issue persists. I’ve opened multiple tickets since Monday and I’m still stuck.
I must launch my website this week, and your support availability over the weekend is limited. Could you please escalate this to a senior technician and take ownership of the fix?
What I need now
A direct fix or a live session to resolve this issue.
A clear ETA and next steps today.
This delay is blocking my launch and causing revenue impact.
I really need the website to be finalize this week.
