Pending payment

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Supporter timezone: Europe/Madrid (GMT+01:00)

Tagged: Account Issues

This topic contains 5 replies, has 0 voices.

Last updated by Lucas Vidal de Andrade 2 weeks, 1 day ago.

Assisted by: Carlos Rojas.

Author	Posts
January 28, 2026 at 1:38 pm #17770606
kamilK-40	Hello, there are two pending payment. They can be canceled because we've already paid
January 28, 2026 at 1:46 pm #17770661
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Hi there, I have escalated this ticket to our sales department so they can solve it. We will keep you updated. Thank you very much for your patience and understanding!
February 27, 2026 at 10:06 am #17859203
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Hey there, Our sales specialists confirmed that it's expected that the pending payment invoices remain. These are not automatically deleted. However, they can delete them manually. Can you confirm that you still see the pending payment?
March 2, 2026 at 6:14 am #17863281
kamilK-40	Yes, i still see it
March 2, 2026 at 12:34 pm #17864469
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Thank you for your confirmation. I have asked our sales specialists to manually delete it. I will get back to you as soon as I get their confirmation.
March 4, 2026 at 7:41 am #17870762
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: Europe/Vienna (GMT+01:00)	Hello there, Carlos if off today, so I'm taking this ticket. The sales team have confirmed that the pending payments were deleted. Can you please confirm?