Background of the issue:
I am trying to resolve an issue with brand translations on my site hidden link after switching to manual translation. I have demonstrated the issue in a video.
Symptoms:
An issue with brand translations appeared after switching to manual translation.
Questions:
How can the issue with brand translations be resolved?
Thanks for contacting WPML forums support. I'll be glad to help you today.
First of all, sorry for the late reply; it was due to a higher workload.
Would you please share the video that demonstrates the issue? You can upload it to any file transfer service like Google Drive and share the URL with us.
Thanks for the video. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated.
Your answer will be private, meaning only you and I can access it.
❌ Please backup your database and website ❌
✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
