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Supporter timezone: Asia/Jerusalem (GMT+02:00)

This topic contains 4 replies, has 0 voices.

Last updated by perK-8 5 hours, 45 minutes ago.

Assisted by: Itamar.

Author Posts
December 8, 2025 at 9:10 am #17643111
December 8, 2025 at 9:57 am #17643271

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi,

If you have still been unable to register your site, please share the access details with me. I'm enabling a private message for the following reply.
Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/
**IMPORTANT**
- - Please back up the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--

Regards,
Itamar.

December 10, 2025 at 8:02 am #17650373

perK-8

Hello,

Is there any way to check this issue without WordPress admin and FTP access to our site?

The issue does not exist on our dev website that is copy of our production website (hidden link)

Best regards

December 10, 2025 at 10:16 am #17651319

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi,

From our side, we can see the following.

The site key for hidden link is 5931d5ec33, and the status is registered.

The site key for hidden link is 17afc8b2c4, and the status is unregistered.

Let's try the following, please.
Use the site key below to register: hidden link.

4e610acf69

I generated this site from my wpml.org account.
Are you able to register hidden link with this site key?

If not, could you please check the following?
It is possible that your system’s hosts file maps proptechos.com → webdev.proptechos.com?
If this mapping exists, you may see hidden link in your browser, but you are actually loading the development site.
WPML detects the real site domain returned by WordPress (webdev.proptechos.com), and therefore, the key for proptechos.com does not match, resulting in: “Site key not matching”. Please check your hosts file and remove any entries containing:

proptechos.com

After removing the mapping and clearing your DNS cache, try registering WPML again.

Please share your site's Debug information if you need further help with this issue. You can read about it here: http://wpml.org/faq/provide-debug-information-faster-support/.

Regards,
Itamar.

December 11, 2025 at 1:52 pm #17656288

perK-8

Hey,

Debug information was attached

Thanks!