This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
| Sun | Mon | Tue | Wed | Thu | Fri | Sat |
|---|---|---|---|---|---|---|
| 9:00 – 18:00 | 9:00 – 18:00 | 9:00 – 18:00 | 9:00 – 18:00 | 9:00 – 18:00 | - | - |
| - | - | - | - | - | - | - |
Supporter timezone: Asia/Yerevan (GMT+04:00)
Tagged: Documentation request
This topic contains 14 replies, has 2 voices.
Last updated by Christopher Amirian 1 year, 1 month ago.
Assisted by: Christopher Amirian.
| Author | Posts |
|---|---|
| October 6, 2024 at 7:40 am #16257518 | |
|
nouraa-3 |
Background of the issue: Symptoms: Questions: |
| October 6, 2024 at 2:36 pm #16258129 | |
|
Christopher Amirian WPML Supporter since 07/2020
Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00) |
Hi, Please select the copy option instead of the move option as you want to instances of the same website. For more information: Thanks. |
| October 7, 2024 at 6:26 am #16259039 | |
|
nouraa-3 |
Hello, |
| October 7, 2024 at 3:39 pm #16262642 | |
|
Christopher Amirian WPML Supporter since 07/2020
Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00) |
Hi, I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website. Make sure you set the next reply as private. Thanks. |
| October 17, 2024 at 7:59 am #16298628 | |
|
nouraa-3 |
Hello, |
| October 17, 2024 at 8:02 am #16298635 | |
|
nouraa-3 |
Hello I don't know why the above reply not private, but please try with https, and make sure no additional spaces in password |
| October 17, 2024 at 12:49 pm #16300265 | |
|
Christopher Amirian WPML Supporter since 07/2020
Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00) |
Hi, I did that but unfortunately I still get the error below: Error: The password you entered for the username wpmlsupport is incorrect. Lost your password? If you click the checkbox below the reply box to make the response private it will show the form that you can add the proper login info. Thanks. |
| October 20, 2024 at 6:24 am #16308014 | |
|
nouraa-3 |
Hello, I have changed the password for you please try with this new password |
| October 20, 2024 at 6:26 am #16308016 | |
|
nouraa-3 |
Again, no private reply, could you share an email to contact you directly please? |
| October 20, 2024 at 8:21 am #16308105 | |
|
Christopher Amirian WPML Supporter since 07/2020
Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00) |
Hi, Thank you. I already got the email from the previous message and managed to login. Ok this is a weird setup and I do not think it is possible to use both. I went to the admin site and as a test changed something on the download page. Added an extra !. (screenshot) Then the change is also shown on the shop page. I have never seen such setup. So the problem is that the site is exactly the same! It is not a copy of the previous website. So when a new domain is detected the WPML plugin adds proper settings in the database. But the database changes is now for the current domain, but the same database is also approached with another domain and that confuses WPML. I do not think it is possible to use WPML on both website with this scenario. To be 100% certain I asked the second-tieer support and will get back to you with a definitive answer. Thanks. |
| October 20, 2024 at 9:44 am #16308362 | |
|
nouraa-3 |
Thanks, ok waiting for your answer |
| October 21, 2024 at 8:17 am #16310764 | |
|
Christopher Amirian WPML Supporter since 07/2020
Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00) |
Hi, I have an answer. This seems to be also raised by another customer that had a setup like yours. We will provide a feature in WPML 4.7 release that you will be able to enable the domain and get rid of the copy/move box. (Check the screenshot) It is not available at the moment, and I do not have an ETA for version 4.7 release as it will be a major one and it needs extensive testing process. For now, you need to live with clicking the copy option each time if you want to change something or you can using only one domain for your edits for the time being. Thanks. |
| October 22, 2024 at 11:34 am #16317133 | |
|
Christopher Amirian WPML Supporter since 07/2020
Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00) |
Hi, Our second-tier team suggested a database change in WPML tables that might make your websites work for now. Would you please get back to us with the message that you completely backed up the website and your permission to install a plugin to access your website database so I can perform the command? Thanks. |
| October 23, 2024 at 8:19 am #16320548 | |
|
nouraa-3 |
We managed to solve this by remove admin.shopvend, |
| October 23, 2024 at 3:19 pm #16322592 | |
|
Christopher Amirian WPML Supporter since 07/2020
Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00) |
Hi, Please bring back the credits to wpml.org by doing the steps below: https://wpml.org/documentation/automatic-translation/why-credits-may-be-missing-and-how-to-fix-it And please unregister and register WPML after that. All the details are mentioned int he documentation above. Thanks. |
The topic ‘[Closed] Run WPML on two domains with same database’ is closed to new replies.



