Shop - WPML

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client has translated their website into Polish, but the Polish shop page is not functioning correctly, while the regular shop page works fine. They are using the Divi theme with WooCommerce.
Solution:
If you're experiencing issues with your Polish shop page not functioning correctly while using Divi and WooCommerce, it's essential to ensure that the WooCommerce Multilingual & Multicurrency plugin is active and properly configured. This plugin is crucial for the WPML to work correctly with WooCommerce. We recommend reading and following our guide on setting up WooCommerce Multilingual & Multicurrency, which you can find here: https://wpml.org/documentation/related-projects/woocommerce-multilingual/.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please do not hesitate to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: WCML

This topic contains 1 reply, has 2 voices.

Last updated by Itamar 1 week, 3 days ago.

Assisted by: Itamar.

Author	Posts
June 22, 2024 at 6:04 pm #15786904
joseA-46	Background of the issue: We have translated everything into Polish but the shop doesn't work, the rest works fine. We are working with Divi. Symptoms: The Polish shop page is not functioning correctly, while the regular shop page works fine. Questions: Why is the Polish shop page not working while the regular shop page works fine? Is there any specific configuration needed for WPML to work with Divi for shop pages?
June 23, 2024 at 12:16 pm #15794399
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, Where can I see this problem on your site? I checked this link: hidden link, but it is 404. Can you please share the link to the shop page with me? Important! You use WooCommerce on your site, but our bridge plugin, WooCommerce Multilingual & Multicurrency, is inactive. When using WooCommerce and WPML, you must enable and configure WooCommerce Multilingual & Multicurrency. Otherwise, you cannot work with WPML on your WooCommerce site. It may also be the reason for the problem you face. Please read and follow our guide on WooCommerce Multilingual & Multicurrency here. https://wpml.org/documentation/related-projects/woocommerce-multilingual/ Regards, Itamar.
June 25, 2024 at 3:41 pm #15822689
joseA-46	Thank you so much, Itamar, the issue is resolved! Kind regards.

joseA-46 confirmed that the issue was resolved on 2024-06-25 15:41:54.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.