string translations

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are using WPML to translate content on your site, but while translations are available, they are not visible on the frontend.
Solution:
First, ensure that the WPML String Translation can write in the necessary folder. This issue might be due to insufficient writing permissions. Contact your hosting provider to adjust these permissions as outlined here: WordPress File Permissions.
After resolving the permissions issue, apply the workaround provided on the WPML errata page here: WordPress 6.7 .mo files not loaded and verify if the translations now appear on the frontend.

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception, Known issue

This topic contains 6 replies, has 1 voice.

Last updated by Carlos Rojas 4 weeks, 1 day ago.

Assisted by: Carlos Rojas.

Author	Posts
November 25, 2024 at 1:58 pm #16440090
elinaB-3	Background of the issue: I am trying to use WPML to translate content on my site, hidden link. Symptoms: The translation is available but not visible on the frontend. Questions:
November 25, 2024 at 2:11 pm #16440165
elinaB-3	if i press Look for strings while pages are rendered i see my stings translated, turn off no tranlation
November 25, 2024 at 2:23 pm #16440204
elinaB-3	i see the tranlation , but not on frontend
November 25, 2024 at 2:27 pm #16440227
elinaB-3	***
November 25, 2024 at 2:40 pm #16440426
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Hello, Thank you for contacting us When you access the backend of your site you can see a warning message at the top stating that String Translation can't write in a folder. This is caused by a lack of writing permissions. To fix this issue you must contact your hosting providers and ask them to apply the reading/writing permission as described in this link: hidden link Once that problem is solved, then apply the workaround described in this errata page: https://wpml.org/errata/wordpress-6-7-mo-files-not-loaded-and-leading-to-missing-translations-on-front-end/ and double-check if the issue disappeared. Could you confirm that the issue was solved? Regards, Carlos
November 25, 2024 at 2:52 pm #16440637
elinaB-3	thanyou , fixed
November 25, 2024 at 4:40 pm #16441299
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Excellent! Please don't hesitate to contact us if you need our help in the future with WPML 🙂 Have an excellent day!