Sub menu items are not clickable on the translated page

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Supporter timezone: Asia/Yerevan (GMT+04:00)

Tagged: Not WPML issue

This topic contains 9 replies, has 2 voices.

Last updated by Christopher Amirian 1 year, 4 months ago.

Assisted by: Christopher Amirian.

Author	Posts
October 23, 2023 at 8:52 am
gustavoF-11	Hi, my issue is that after translating all content in my website through wpml automatic translation, now the subitems main menu are not working. These are created with anchor links that in original language works fine but not in the translated ones.
October 23, 2023 at 9:27 am
October 23, 2023 at 10:02 am #14636173
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there, Our server is busy at the moment, would you please kindly follow the steps below to provide a copy of your website so we can check locally? https://wpml.org/faq/provide-supporters-copy-site/
October 24, 2023 at 8:20 am
October 25, 2023 at 4:14 pm #14663157
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there, Thank you. Meanwhile, our server is working back and I am in the process of copying the website there too for further investigation. I will get back to you as soon as I have an answer. Thanks
October 28, 2023 at 1:59 pm #14683879
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there, The site migration is finished and the weird thing is that the menus work ok on the copied website: hidden link You can login with the same login information. I did not touch anything and it is the same website! WOuld you please check?
October 29, 2023 at 2:01 pm #14686691
gustavoF-11	Hi Christopher, your migrated version doesn't work neither. When you click on few sub items of "What we do" and "What we are", anchor links are not working.
October 30, 2023 at 1:29 pm #14692135
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there, Thank you. I explained why I think it is not related to WPML plugin in the video below which you can also test on the copied website: hidden link Thanks.
October 30, 2023 at 3:11 pm #14693083
gustavoF-11	The issue is happening when wpml translations are active. Divi is a popular theme, what can be a solution for this?
October 31, 2023 at 8:09 am #14697175
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there, There is no doubt that Divi is a popular theme and we also do support that theme. The issue is not the popularity of the theme, the issue is that I showed an example that all WPML plugins are deactivated and the issue is still happening. That shows the problem should be checked with Divi as WPML is reactive and the code is not running but the issue is still there. The best way is to use the copied website link and ask the Divi support about the issue while WPML is deactivated. You can use this link as a test: hidden link The login information is the same as the website. Thanks.
November 3, 2023 at 8:11 am #14723237
gustavoF-11	Hi Christopher, I'm going to check with the customer for a renewal of the DIVI license which is outdated. Perhaps this will help, and will be back to you to this ticket as soon as possible. Thanks!
November 4, 2023 at 2:59 pm #14731381
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Ok thank you.

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