Testimonials pic wont change

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Supporter timezone: Asia/Kathmandu (GMT+05:45)

This topic contains 3 replies, has 2 voices.

Last updated by Shekhar Bhandari 3 months, 3 weeks ago.

Assisted by: Shekhar Bhandari.

Author	Posts
September 9, 2024 at 8:57 pm #16158818
steveK-13	Background of the issue: I am trying to change the testimonials images on my site hidden link. I don't use any server-side cache, WP-Rocket is disabled, and I have cleared the cache. Symptoms: Testimonials images won't change. Questions: What may be the problem if testimonials images won't change?
September 10, 2024 at 4:52 am #16159198
Shekhar Bhandari Supporter Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hi there, Welcome to WPML support. I'd be happy to assist you with this. Could you let me know how the images are being added to the testimonials? If you could share a few screenshots, that would be really helpful. In the meantime, please try translating the media by going to WPML -> Media Translations and see if that resolves the issue: https://wpml.org/documentation/getting-started-guide/media-translation/#how-to-use-different-images-across-languages Looking forward to your response. Thanks!
September 10, 2024 at 7:31 pm #16163432
steveK-13	I really would not want to install an additional plugin. I deleted all the old testimonials and added totally new testimonials. I have 7 different testimonials, but now on the translated Spain page I have 14 different testimonials. Why so? How it can still take the old deleted data? I have tried to make small edits on the main page and update the spain translation page, but still the old 7 testimonials in there. Please look the attachment file, how the testimonials has been added.
September 11, 2024 at 4:41 am #16164132
Shekhar Bhandari Supporter Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, When you delete the testimonials did you deleted it from the trash section too? Since the screenshot is half, it's hard to tell exactly what happended, To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site. So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply. hidden link This info is private and available to you and WPML supporters only. Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ Note: Backup your sites before providing the credentials or if possible provide credentials for the test site Look forward to your reply. Thanks

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