The Advanced translator is not working

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Tagged: ATE

This topic contains 10 replies, has 2 voices.

Last updated by mariaG-51 3 days, 11 hours ago.

Assisted by: Mihai Apetrei.

Author	Posts
September 19, 2024 at 5:11 pm #16200361
mariaG-51	Background of the issue: I am trying to add a translation by clicking on the + button, but the Advanced Translator doesn't work. Instead, it opens the WordPress default editor. Symptoms: The Advanced WPML Translator is not working and the WordPress default editor opens instead. Questions: Why is the Advanced WPML Translator not working? How can I fix the issue of the WordPress default editor opening instead of the Advanced WPML Translator?
September 20, 2024 at 8:33 pm #16204122
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. There might be a chance that you have selected to use the default WordPress Editor for translations instead of using the WPML translation editors, by setting the options as it is shown here in this documentation URL below: https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/#how-to-get-different-designs-for-different-translations Please check and let me know how that goes. Mihai Apetrei
September 22, 2024 at 5:18 pm #16206589
mariaG-51	Good evening, sir. I appreciate your answer, but I already checked that documentation. That's why I contacted support for further help. I'm using Elementor Pro, not the default editor. When I want to add a translation, the default editor opens, showing an empty page. As you see in the screenshot attached, I don't see the options that are shown in the documentation you just sent. I need to solve this issue as soon as possible, please.
September 23, 2024 at 9:28 am #16208255
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. The screenshot that you sent me is from the backend of the translation page. You should edit the main language page and that's where you will find those options on the right. Those options are only showing in the default language edit page. Does that make sense? Do you understand what I mean or you prefer to share site access with me so that I can show you? Practically, while you are in the backend of the site, you need to make sure that you are on the default/main language first (make sure the language flag at the top black bar is the default language) and then go to pages > find the page > and hover your mouse over it and select the first "Edit" link. Then, on the right, you should find those settings and you will see that probably the WPML translation editor is disabled at the moment. Please let me know how things go.
September 23, 2024 at 9:49 am #16208464
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. The domain doesn't work so I can't access it at the moment. I get ads as you see in the screenshot. These were the links that I tried to access: hidden link hidden link
September 23, 2024 at 9:53 am #16208513
mariaG-51	Hi Mihai: To be able to access, you need to add this to your host: 151.80.161.28 devtrastea.club
September 23, 2024 at 7:39 pm #16211695
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. Thank you, I can confirm that I was able to log in following the steps that you mentioned. From what I can see on the site, all pages and posts are already translated so I'm not sure where you are trying to click the + icon. Should I create a new post/page or you want to do that so that I can reproduce the issue, see the + icon and so that I will be able to click it? Please let me know.
September 23, 2024 at 7:43 pm #16211702
mariaG-51	The content it’s just duplicated. The main language is Spanish. If you try to edit the translation in the editing icon, you will face the same issue: the ATE is not working
September 24, 2024 at 12:30 pm #16214743
mariaG-51	Plase, I need to solve this issue as soon as possible, can you please help?
September 24, 2024 at 7:20 pm #16217313
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. So, I created this test page here in Spanish (this is the Spanish WordPress Editor page): hidden link Please take a look at my screenshots and follow the steps mentioned in one of the screenshots. I hope that things are clearer now.
September 25, 2024 at 6:16 am #16218152
mariaG-51	Hi Mihai! It was a brilliant idea to create a new page and fix it from there. I clicked the option that says "apply to all the pages" and now it works! Thank you very much for your help. (Your Spanish is very good, btw ;)) Kind regards

mariaG-51 confirmed that the issue was resolved on 2024-09-25 06:18:20.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.