Problema: El cliente experimenta un problema donde el Editor de Traducción Avanzado (ATE) muestra contenido incorrecto y desincronizado para sus entradas, incluso después de intentar actualizar el original. Este problema afecta a múltiples entradas y parece estar relacionado con la interacción de los plugins de caché con WPML. Solución: 1. Ve a WPML -> Panel de Traducción y luego haz clic en la pestaña Trabajos. 2. Busca el trabajo de traducción de la entrada problemática y cancélalo. 3. Desactiva temporalmente cualquier plugin de caché o de optimización. 4. Haz un pequeño cambio en la entrada original en español y guarda la entrada. 5. Intenta abrir la traducción de esa entrada de nuevo en el Editor de Traducción Avanzado.
Si el problema persiste o si la solución proporcionada no es relevante debido a que está desactualizada o no se ajusta a tu caso, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte.
Problem: You are making style changes on the homepage, such as adjusting margins, but these changes are not being applied to the translation, causing them not to synchronize. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Edit the page using Elementor Pro and save your changes. 2. Once saved, return to the WordPress editor. You should see the translation icon change to a circular arrow, indicating that an update is needed. If you still see the pencil icon, try making a small change to the title of the original page, save it, then revert the change. This should trigger the update. 3. Open the WPML Translation Editor. 4. Complete the translation. These steps should help trigger the synchronization process between the original and translated content.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: You are using WPML Advanced Translator to translate posts, but encountering a 'Page not found' error when trying to view the translated post. The language selector is not displaying the translated post as expected. Solution: First, remove the feature image from the translated post using the WordPress editor. Then, follow these steps: 1. Make a slight modification to the original post. 2. Save the changes. 3. Navigate to the WPML translation editor. 4. Complete the translation. Ensure that in WPML → Settings → Translated documents options, the settings are configured to publish translations automatically if the original post is published.
If this solution does not resolve your issue or seems outdated, or if it does not apply to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at our support forum for further assistance.
Problem: En la pantalla principal, hay cajas con un botón con enlaces que no se pueden traducir usando el traductor avanzado. Solution: Si estás experimentando este problema, te recomendamos cambiar el slug directamente desde la página traducida. Para que el slug aparezca en el editor de traducción, sigue estos pasos: 1. Ve a WPML --> Configuración --> Opciones de documentos traducidos --> URL de página. 2. Selecciona la opción de 'Traducir'. Esto afectará a futuras páginas.
Es posible que esta solución pueda ser irrelevante si está desactualizada o no se aplica a tu caso. Te recomendamos revisar los problemas conocidos, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Si el problema persiste, no dudes en abrir un nuevo ticket de soporte en nuestro foro de soporte.
Problema: Estás intentando traducir una página de español a euskera y, aunque la traducción se añade correctamente, no se está creando una nueva página traducida. Además, después de la última actualización, las fuentes no se muestran correctamente, apareciendo una fuente genérica. Solución: Primero, ve a la página original, realiza un pequeño cambio y actualiza la traducción para ver si se resuelve el problema de la creación de la nueva página. Si esto no funciona, abre la página traducida con Elementor y verifica si la fuente aparece correctamente. Si continúas enfrentando problemas, te recomendamos abrir un nuevo ticket de soporte. Además, te sugerimos revisar los problemas conocidos y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Si necesitas más ayuda, no dudes en contactarnos en nuestro foro de soporte.
Problem: You created a table using TablePress, which generates a shortcode to display the table on a page. However, this shortcode does not appear in the Advanced Translator, and you are unsure how to make the shortcode translatable across different languages. Solution: We have two main recommendations if you're facing this issue: 1. The simplest approach is to create separate tables for each language and manually replace the shortcode in the translation by editing it directly in the WP editor. 2. Alternatively, you can use a single table and apply a filter to display only the columns relevant to the selected language. This method was suggested by the plugin author. For more detailed instructions and a third, more complex option, please visit the following link: https://wpml.org/errata/tablepress-tables-cant-be-translated/
Please note that these solutions might become outdated or may not apply to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If these solutions do not resolve your issue, please open a new support ticket at our support forum.
Problem: The client is experiencing an issue where clicking the '+' button to add a translation does not open the Advanced WPML Translator as expected, but instead opens the WordPress default editor. This occurs even though the client is using Elementor Pro, and the page appears empty without the usual translation options. Solution: We recommended checking if the WPML translation editor was inadvertently set to use the default WordPress editor for translations. This setting can be adjusted by following the steps outlined in our documentation here: Using Different Translation Editors for Different Pages. Additionally, it's important to ensure that when making changes, the client is editing from the main language page. The options to switch back to the WPML editor are typically visible only on the default language edit page.
If these steps do not resolve the issue or if the documentation does not match the version you are using, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
