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Supporter timezone: Europe/Zagreb (GMT+01:00)
Tagged: Exception
This topic contains 12 replies, has 0 voices.
Last updated by Bruno Kos 4 hours, 41 minutes ago.
Assisted by: Bruno Kos.
| Author | Posts |
|---|---|
| December 9, 2025 at 9:11 pm #17649444 | |
|
Jasmin |
I opend a ticket. Can you find it, please? also I am not receiveing email notification anymore. Could you help? Thanks Jasmin |
| December 9, 2025 at 11:05 pm #17649595 | |
|
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00) |
Hello Jasmin, You can find your open chat here: Please continue the conversation there. If no solution is provided during the chat, it will automatically be converted into a support ticket. |
| December 10, 2025 at 12:39 am #17649686 | |
|
Jasmin |
hello well, it says it's [closed] ... ? |
| December 10, 2025 at 8:49 am #17650630 | |
|
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00) |
Hello, It’s possible that the previous chat was closed due to inactivity. You can open a new support request describing your issue in detail. Alternatively, you can describe the issue here, and I’ll be happy to continue assisting you. |
| December 10, 2025 at 12:32 pm #17652219 | |
|
Jasmin |
well, it's already written there. And for the record, that chat was never activated. I was waiting but it stayed like that like forever... then nothing happend. here is the description. Media translation is set ‘not to translate’... Is the media translation setting is wrong? I documented: hidden link Jasmin |
| December 10, 2025 at 5:18 pm #17653379 | |
|
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00) |
Hello Jasmin, Thank you for sharing your document and video. I have reviewed both carefully. The correct setting for Media (attachment) in WPML → Settings → Post Types Translation is: “Translatable – only show translated items.” With this setting enabled, translated posts and pages will correctly display their associated images. What you see in the Media Library (the same images appearing under each language) is expected behavior when this option is active. I suspect that this setting was enabled at the time you performed the translations. It is important to note that WPML does not physically duplicate images on the server. If you still want to delete images for specific languages, you can do so this way: Please note: removing translated attachments may affect how images appear in translated posts or pages. If you want to prevent images from duplicating in other languages when uploading new images, follow these steps: Keep in mind that disabling duplication may also result in missing images on translated content if they are not added manually. Before making any changes, please make sure to back up your site. |
| December 13, 2025 at 1:52 am #17661006 | |
|
Jasmin |
Hello Andrey Jasmin |
| December 14, 2025 at 6:47 pm #17662349 | |
|
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00) |
Hello Jasmin, Sure. Have a lovely weekend! |
| December 17, 2025 at 7:45 pm #17672545 | |
|
Jasmin |
Hello Andrey I appreciated your kind explanations. It is very clear. 🙏🏻 Also, should I keep the option: Translate Media Library texts (alt, caption, title) when translating content' off? Thank you! Jasmin |
| December 17, 2025 at 8:42 pm #17672763 | |
|
Jasmin |
Hello Andre Please see See the Video explanation: hidden link Questions: 1- How to delete duplicated, unnecessary media instead of manual deletion? Thanks! Jasmin |
| December 18, 2025 at 10:24 pm #17676287 | |
|
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00) |
Hello Jasmin, Thank you for your feedback.
It looks like a fatal error exists. Could you please enable debugging, replicate the issue, and share the full error message from your debug.log file? Here are the steps: define( 'WP_DEBUG', true ); define( 'WP_DEBUG_LOG', true ); define( 'WP_DEBUG_DISPLAY', false ); 2. Replicate the error.
1. At the moment, the only way to remove media entries is manual deletion. However, I’d like to confirm what you mean by “duplicated” media. Do you mean that the same images appear when you switch to other languages? If so, this is expected behavior. Deleting those media entries may result in images no longer appearing on the translated posts. |
| December 25, 2025 at 2:55 am #17687473 | |
|
Jasmin |
Hello Andrey I didn't forget, it's just that we are in the holiday season. Is it possible to keep this ticket open until January 5th? Jasmin |
| December 26, 2025 at 12:15 pm #17688487 | |
|
Bruno Kos WPML Supporter since 12/2018
Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00) |
Hello Jasmin, Tickets are usually closed automatically about 10–14 days after the last reply, so it should remain open until then and likely won’t be closed before January 5th. Even if it does close automatically, you can always reopen it by starting a new chat or creating a new ticket and referencing this one, and we’ll be happy to continue from there. Enjoy the holiday season, and we’ll pick this up when you’re ready. Best regards, |


