Background of the issue:
I am trying to translate a custom menu into four languages using WPML's 'string translation' feature. I have translated 'Guides' into French, Italian, Russian, and Ukrainian for both mobile and desktop. I have also cleared the cache using WPML and WordPress troubleshooting tools. The issue can be seen on this page: hidden link
Symptoms:
The translated strings are not appearing on the website. Instead of seeing the translations, the word 'Guides' remains in English.
Questions:
Why are the translated strings not appearing on the website?
Is there a specific step I am missing in the translation process?
Please go to Appearance->Menus and add a menu translation directly from that page, once you locate your menu you should be able to click on the "+" icon to add the translation.
I have done this procedure already. But aftre adding menu when I click save, it just vanish. I am attaching a screenshot. I can add a video too if required.
I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)
**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **
I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.
NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.
I just checked my website (on my computer and phone) and unfortunately the bug persists; it's still not working. I thought you were going to fix it.
I contacted your company because I thought it would make our lives easier. I paid the subscription (120 euros) as well as the passwords (over 200 euros), and I'm not satisfied. I have an interprofessional meeting on Monday and I have to present our website and how it works. I wouldn't want to miss this meeting, which I've been planning for four months.
Could you do something quickly and provide some answers regarding this bug?
I'm getting back to you regarding the problem translating our menu with WPML. As already explained several times, we subscribed to your plugin and paid for the translation services in order to offer our website in multiple languages.
However, despite your repeated feedback indicating that the problem would be resolved, it still persists to this day. We are therefore suffering daily financial losses because our site is not fully functional and we cannot offer a consistent user experience to our international visitors.
I therefore request a clear response from you today:
Can you confirm that you are able to fix this problem within 24 hours?
If not, I request a full refund for the translation service and the plugin, so that I can quickly find an alternative solution for my business.
I thank you in advance for your understanding and responsiveness. I await your response before tomorrow, otherwise I will be forced to assert my rights by requesting an immediate refund.
I have just checked your work. First of all, thank you for your efforts. However, six issues need to be resolved:
1. In all languages, in the main menu, under the “Our services” tab at the top left, when the menu expands, the “Assurer son prêt” button remains in French. It does not change in any language.
2. In all languages, in the main menu at the top, the “Guides” button does not expand. It only shows its subcategories in French, the original language of our site.
3. In the Russian version, the main menu at the bottom remains in French. It does not switch to Russian.
4. At the bottom right, in the newsletter subscription section, the email input placeholder and the “Subscribe” button remain in French in the English, Ukrainian, and Russian versions. It only works correctly in Italian.
5. When I open our website on a mobile phone and click on the flags to change the language, the button at the top right to expand the menu disappears completely.
6. When I am on the homepage and select a language, the homepage is correctly translated. However, as soon as I click on any button, the site switches back to French, and each new page opened reverts to French. I have to reselect the desired language (Russian, Italian, English, or Ukrainian) each time to translate the page. I would like the site to remain in the language initially chosen without having to click on the flags on every page.
