Translating problems

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to translate products on your website but encounter an error message indicating a heavy load and a specific WPML translation failure message stating 'WPML tried to translate this page three times, but failed.' This issue persists with some products.
Solution:
We recommend resending the content from WPML > Translation Management to see if the problem resolves. This action should be taken especially if you notice the error message 'WPML tried to translate this page three times, but failed.' If the issue was previously fixed and reoccurs, it might be due to a temporary problem that was resolved but had residual effects.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should these steps not provide a resolution, please do not hesitate to open a new support ticket at WPML Support Forum for further assistance.

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Tagged: ATE

This topic contains 6 replies, has 2 voices.

Last updated by Kor 8 months, 1 week ago.

Assisted by: Kor.

Author	Posts
May 13, 2025 at 9:05 am #17026033
koenK-6	Background of the issue: I am trying to translate products on my website. The issue can be seen at the following link: hidden link. Symptoms: I encountered an error message stating: 'This website is under heavy load (queue full). We're sorry, too many people are accessing this website at the same time. We're working on this problem. Please try again later.' Questions: How can I resolve the heavy load issue to translate products?
May 13, 2025 at 9:10 am #17026168
koenK-6	I got a little bit further. but now i get the following message on a translation. WPML tried to translate this page three times, but failed. To get it fixed, contact WPML Support I have this issue with four products now
May 13, 2025 at 3:11 pm #17028796
Alejandro WPML Supporter since 02/2018 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Hello there, We had an issue that was fixed and that may have created that problem. Could you please try to resend the content from WPML > Translation and see if the problem disappears this time? Let us know how it goes.
May 13, 2025 at 3:27 pm #17028851
koenK-6	Hello Alejandro, 3 out of 4 products are solved. But one keeps the message: WPML tried to translate this page three times, but failed. To get it fixed, contact WPML Support I can't get it right whatever I try. kind regards, Archie
May 14, 2025 at 6:46 am #17030275
koenK-6	Hello Alejandro, I just managed to solve the last problem. kind regards,
May 14, 2025 at 7:20 am #17030481
koenK-6	And again I have problems with translating products. Can you tell me if you have problems again? kind regards, Archie
May 15, 2025 at 12:55 am #17034688
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. The issue should be resolved. Are you still getting "WPML tried to translate this page three times, but failed. To get it fixed, contact WPML Support" when you try to translate your products?