Problem: The client is experiencing an issue where the brand name is missing in the translated version of a product. This problem occurred after updating WPML to version 4.9.2, which was supposed to fix an issue with missing custom fields in translations. Solution: First, we recommend enabling the Ajax option to support AJAX filtering. You can find the documentation here: https://wpml.org/documentation/getting-started-guide/language-setup/enabling-language-cookie-to-support-ajax-filtering/ Next, follow these steps for a product that has the issue: 1. Go to your Dashboard > Products. 2. Open the edit screen of the original Product. Look for a pencil/circle/gear icon under the "Languages" section. 3. Make a small change, such as adding an extra blank space at the end of a sentence or paragraph. 4. Save it. A circular arrow should appear beside the second language's links, indicating that an update is required. 5. Edit the translation again and ensure it is saved up to 100% translated. If the brand is still missing, check under WordPress Dashboard > WPML > Settings > Taxonomies Translation to ensure that the Brands are set to translatable. If they are set as not translatable, change this setting and perform the refresh as previously described.
If these steps do not resolve the issue, or if the solution seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: You are trying to translate products on your website but encounter an error message indicating a heavy load and a specific WPML translation failure message stating 'WPML tried to translate this page three times, but failed.' This issue persists with some products. Solution: We recommend resending the content from WPML > Translation Management to see if the problem resolves. This action should be taken especially if you notice the error message 'WPML tried to translate this page three times, but failed.' If the issue was previously fixed and reoccurs, it might be due to a temporary problem that was resolved but had residual effects.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should these steps not provide a resolution, please do not hesitate to open a new support ticket at WPML Support Forum for further assistance.
Problem: You are trying to translate a product using WPML, but the process 'stalls' after translating some lines in the content, requiring a restart of WooCommerce to continue. Solution: If you're experiencing this issue, we recommend trying the following steps: 1. Check if this problem occurs with specific products. 2. Try using an alternative browser to see if the issue persists. 3. Contact your hosting provider to ensure they are not blocking the following domains, and request them to whitelist them if necessary:
wpml.org
cdn.wpml.org
api.wpml.org
api.toolset.com
cloudfront.net
If these steps do not resolve the issue, it might be due to an outdated solution or a different underlying problem. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If the problem persists, please open a new support ticket with us for further assistance at WPML support forum.
