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Supporter timezone: Africa/Cairo (GMT+02:00)

This topic contains 15 replies, has 0 voices.

Last updated by homeP 4 hours, 59 minutes ago.

Assisted by: Osama Mersal.

Author Posts
December 14, 2025 at 10:02 am #17661937

homeP

Translation and Flag Issues

The menu was translated incorrectly in all languages.

hidden link

hidden link

The other problem is with the flags; when I add a flag to the menu, the header is completely shifted.

December 15, 2025 at 11:22 am #17663849

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

First, apologies for the delayed response; it was due to a higher workload.

I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please back up your database and website ❌

✙ I need your permission to deactivate and reactivate plugins and themes, and to change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

December 21, 2025 at 10:13 am #17680447

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi Nuno,

Thanks for the access details, and sorry for the late reply due to the weekend.

I checked the issue and found that the menu was not translated correctly, so I translated it.

You will need to edit the translated menus to translate the About Us strings.

Best regards,
Osama

December 21, 2025 at 11:03 am #17680471

homeP

Hello Osama,

No problem at all — I understand that it is the weekend and that the page has other priorities.

However, the language switcher is currently placed in the wrong location. I do not want it inside the menu, but outside of it. Otherwise, this causes issues on mobile, where the language selector is not visible in the header.

I also noticed that the footer is not being translated. Additionally, there are issues with media translations.

In the original English version, all media elements are visible:
hidden link

In other languages, not all media items are available:
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December 21, 2025 at 12:03 pm #17680498

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

1) Please check this guide to know more about language siwtchers and how to add them in different locations.

2) Please go to Footer-> All hidden link">Footers, and translate the footer.

3) To translate the media, please go to WPML-> Media Translation. Please refer to this guide for more information on media translation.

Best regards,
Osama

December 22, 2025 at 7:47 am #17681361

homeP

Hello,

thank you for the instructions. I know how to set the language, but unfortunately, when I do that, the entire header shifts. This is also mentioned in my first message.

December 22, 2025 at 7:51 am #17681393

homeP

Footer hidden link

Media: hidden link
I don't feel like manually translating every piece of media.

December 22, 2025 at 8:05 am #17681411

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

1) Please add the language switcher and let me know how it breaks the header.

2) When you go to the footers, please make sure to select English.

3) You don't need to translate them manually. When you translate a page, post, or product, WPML automatically translates the media for that content.

Best regards,
Osama

December 22, 2025 at 12:48 pm #17682159

homeP

hidden link

Hi,

It seems to be working now.

There's a new problem. I can't change the language on my phone. Pressing the button doesn't bring up any other languages.

December 22, 2025 at 1:08 pm #17682195

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

It seems there is a CSS conflict because the languages appear on the side. (Kindly check the attached screenshot)

Please let me know if you use custom CSS in the header so I can check it.

Best regards,
Osama

Contacts - Oqtaris Capital Holding.png
December 23, 2025 at 7:21 am #17683909

homeP

Hi,

I don't have any custom CSS. The site is new and everything is original. I do have custom CSS under WPML language. I copied this custom CSS from the other website you mentioned about two weeks ago 🙂

hidden link

December 23, 2025 at 7:36 am #17683938

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi Nuno,

Thanks for your update. I've edited the switcher CSS. Please check if it works as expected.

Best regards,
Osama

December 24, 2025 at 2:42 pm #17686715

homeP

Hi,

It's good on mobile. On desktop, the flags are now offset on the right side, instead of stacked vertically!

hidden link

December 24, 2025 at 2:49 pm #17686719

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

I've edited the switcher CSS for desktop. Please check if it works correctly.

Best regards,
Osama

December 24, 2025 at 3:09 pm #17686741

homeP

hidden link

A sticky header has a frame (shadow) present.

If the normal header is okay, that was the cache; after clearing the cache, the flags are stacked vertically.

hidden link