Understand how credits wasting

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Tagged: Credits

This topic contains 1 reply, has 0 voices.

Assisted by: Mihai Apetrei.

Author	Posts
June 21, 2025 at 5:12 pm #17156263
serhiiH-8	Background of the issue: I was trying to manage my translation credits. I started with a balance of 90,000 credits and used DeepL to translate 24,000 words, which should have used 50,000 credits (2 credits per word). Symptoms: After translating, my balance is unexpectedly low at only 147 credits. Questions: Why is my credit balance only 150 after translating 24,000 words with DeepL? How are the credits being calculated or deducted?
June 23, 2025 at 8:20 pm #17162507
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. The word count is an estimate, not the actual words that may need to be translated. For example, there may be some custom fields that contain translatable content that may be missed in the estimation. Also, you should be able to find your Automatic Translation Usage Report if you go to WPML > Translation Management > Tools > Payment and settings > Automatic Translation Usage Reports (as you can see in the screenshot from the section below): https://wpml.org/documentation/automatic-translation/automatic-translation-invoices/#where-to-find-your-past-pay-as-you-go-invoices I am unsure if you had the chance to look there. Please let me know. Mihai Apetrei