Untranslated text and images

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This topic is split from https://wpml.org/forums/topic/cannot-translate-footer-or-header-or-contact-form/

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Supporter timezone: Europe/Madrid (GMT+01:00)

Tagged: Documentation request

This topic contains 16 replies, has 0 voices.

Last updated by Carlos Rojas 15 hours, 33 minutes ago.

Assisted by: Carlos Rojas.

Author	Posts
January 25, 2026 at 12:31 pm #17759978
homeP	When I switch to English all texts are in German!! and the header is not visible at all!!! hidden link hidden link
January 25, 2026 at 12:39 pm #17760011
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Timezone: Africa/Cairo (GMT+02:00)	Hi, I checked the texts, and it seems you use some Elementor widgets that need to be registered before translation. Please check this guide to know more about registering page builder widgets. Best regards, Osama
January 27, 2026 at 2:04 pm #17767593
homeP	Hey, I'm not using anything. Everything on the website is the original theme; we haven't implemented any custom widgets. The theme is 100% original, just as it was delivered.
January 28, 2026 at 9:59 am #17769966
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Hi again, Please let me know if you read the guide shared by my colleague Osama, and if you found custom elements. Note: the custom elements can be added by the theme or other plugins. Regards, Carlos
January 28, 2026 at 6:20 pm #17771606
homeP	I don't read the instructions and I'm not interested in them either. Sorry, I don't have time for such bullshit. The question is, why isn't it translated correctly?! What exactly is the damn problem? I have better things to do than pay and then provide support for days afterward.
January 28, 2026 at 6:47 pm #17771670
homeP	Please contact the theme author directly. I have already paid for everything, and honestly, I do not have the time to deal with such a disaster. It appears that this theme is a complete disaster. Almost nothing works correctly. Below is the email from the author. Thank you for your understanding, but I am not willing to pay for any additional services or further support. Author’s contact: ismailcseku@gmail.com
January 29, 2026 at 10:10 am #17773006
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Hi again, I have registered the elements in the header and footer, and they are already translated.
January 30, 2026 at 2:05 pm #17778469
homeP	Then you've done something wrong. Everything is still in German in the English language setting! hidden link hidden link hidden link
January 30, 2026 at 3:12 pm #17778717
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	I have registered all the custom elements that appear on the home page and updated the translation. If you still find untranslated content in other posts/pages, you must contact the theme authors and ask them to register the custom elements they created as described in this guide: https://wpml.org/documentation/support/multilingual-tools/registering-custom-elementor-widgets-for-translation/ Although I went ahead and registered many custom elements, this is the responsibility of the theme authors; therefore, it falls outside of our scope as a WPML technical support service.
January 30, 2026 at 3:26 pm #17778725
homeP	Please tell us exactly which settings you have changed. We can no longer perform a WordPress update. When we click on "Update," we are redirected to this page, and the backend is extremely slow! Please list all changes you have made to the code or WPML settings. hidden link
January 30, 2026 at 4:29 pm #17779007
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	As you can read in the guide the XML code is added in WPML -> Settings -> Custom XML Configuration tab.
January 30, 2026 at 4:35 pm #17779042
homeP	And what am I supposed to do with that? Tell me why I can't update anymore since they started working. The problem is new. Two days ago we updated WordPress without any problems.
January 30, 2026 at 4:36 pm #17779046
homeP	I expect an immediate solution and a direct response. I'm the CEO of five companies and I don't have time for small talk; I'm about to explode. Please resolve all issues quickly and without causing me unnecessary stress.
January 30, 2026 at 4:38 pm #17779047
homeP	hidden link And double-check your work. What's this??? Did something explode in the header?!
January 30, 2026 at 4:45 pm #17779071
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	1.- At this time, we haven’t found any indication that the issue is related to updating WordPress in combination with WPML. If you do find specific evidence that links the problem to WPML, please share the details so we can investigate accordingly. Kindly note that this is WPML's technical support, and we focus solely on issues related to multilingual functionality and our plugins. For general WordPress-related matters, we recommend reaching out to the WordPress support community. 2.- I also kindly ask that you carefully review the replies we’ve already provided to avoid confusion and delays. The question you’re referring to has already been answered in this ticket: https://wpml.org/forums/topic/problems-with-displaying-languages-in-the-header-custom-space/?paged=2#post-17778581 Thank you for your understanding, and we’re here to assist with any WPML-related issues you may encounter.