Background of the issue:
I am trying to manage email notifications for two connected websites, now separated, viviscal.bg and viviscal-store.com. Viviscal-store.com is translated into several languages. When sending a confirmation email for an order, the email received by the customer is a mix of languages, including English, Bulgarian, and the language in which the order was made. We have already provided access to the website for further investigation. The issue can be seen at the following link: hidden link.
Symptoms:
The email notifications sent to customers are a mix of multiple languages instead of being in the language of the order.
Questions:
Why are the email notifications showing multiple languages?
How can I ensure the email is sent in the correct language?
If the issue is still there, I'd appreciate it if you could test the steps below:
- IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website.
- Switch to the default theme such as "TwentyTwenty" by going to "WordPress Dashboard > Appearance > themes".
- Go to "WordPress Dashboard > Plugins" and deactivate all plugins except:
. Woocommere
. Woocommerce Multilingual
. WPML Multilingual CMS
. WPML String Translation
- Check if you can still recreate the issue.
- If not, re-activate your plugins one by one and check the issue each time to find out the plugin that causes the problem.
Hello,
This has already been done. We worked on the same case for a long time with your colleague - KOR, but the topic was closed. Making a copy is not within our capabilities.
Your colleague has copied the site, there you can safely look for the problem. If you wish, you can copy our site as well.
I hope to receive adequate support, because this problem has been here for more than 3 months
Thanks for your patience. I'm Kor and I will be handling your case from now on. Sorry the last ticket was closed due to inactivity. Since it's been a while since I last checked your site, could you please grant me permission to create a new copy of it?
