We able to create the translation but not the html code

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client needed to change not only the text on the front end but also the URL.

Solution:
First, we recommended that the client update their WPML plugin to the latest version, which at the time was 4.6.9, along with any add-ons, to ensure they have all the latest bug fixes and improvements. We provided a link to the update instructions: http://wpml.org/faq/install-wpml/ and reminded them to back up their database before proceeding.

Next, we guided the client to add the link to the translation by navigating to WPML → String Translation and clicking on "Translate texts in admin screens" to search for the admin strings. Once located, the client could translate the URL directly in WPML → String Translation. For additional help, we provided a link to the documentation: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking the related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket: https://wpml.org/forums/forum/english-support/.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 18 replies, has 2 voices.

Last updated by Andrey 1 year, 2 months ago.

Assisted by: Andrey.

Author	Posts
February 3, 2024 at 8:04 am #15261759
kelumP	we able to change the text in the front but need to change the URL as well
February 3, 2024 at 4:11 pm #15262429
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Please provide a detailed description of the steps you took to add this text and URL. You may also include additional screenshots. Could you please update your WPML plugin to the latest version 4.6.9 and add-ons to benefit from the latest bug fixes and improvements? This may not necessarily resolve your problem, however, in order to troubleshoot the issue best we need to work on the latest code available. You can check the latest released versions under "My Account -> Downloads" on this site. Instructions to update can be found here: http://wpml.org/faq/install-wpml/ Please remember to backup your database first before you proceed.
February 5, 2024 at 7:59 am #15264458
kelumP	Hi today morning we found that our site translations are missing. and again it shows all the translation pages. how ever now menus are missing. need to find the reason before we proceed.
February 5, 2024 at 10:42 am #15265344
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Is this the same issue that you initially reported? Can you please elaborate a little more so I can better understand? To ensure we do not mix the problems in one support ticket, if this is not related to the original issue being resolved, may I kindly ask you to open a new ticket for each of your latest questions? This will also help other users with similar problems find solutions when searching the forum.
February 5, 2024 at 10:57 am #15265424
kelumP	This is not related to the initial issue. but we need to double-check whether we will go into trouble if we go for an update.
February 5, 2024 at 5:44 pm #15267882
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	To troubleshoot the issue further, you need the latest WPML update. The problem may not occur with the newest version. Therefore, I suggest you fully back up your website and proceed with the updates. Additionally, please open a new ticket if you have another problem and provide details about it. This will help ensure that your problem receives the necessary attention.
February 8, 2024 at 12:20 am #15279384
kelumP	Hi there is a serious error in the plugin which is discussed on a separate ticket. need time until the WPML team fixes that issue. https://wpml.org/forums/topic/my-site-is-crashed/#post-15276511
February 8, 2024 at 7:12 am #15279649
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for letting me know. I assure you that Bigul will provide you with the best possible assistance.
February 12, 2024 at 8:02 am #15291214
kelumP	Hi we have updated the plugin. can you please help us on the HTML issue
February 12, 2024 at 8:14 am #15291239
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Can you please provide a detailed description of the steps you took to add this text and URL, and what issue you are facing with HTML?
February 12, 2024 at 9:23 am #15291651
kelumP	What we need to find is where can we update the Html code we have already updated the phone number but no option to update the link.
February 12, 2024 at 1:50 pm #15293463
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	How did you add this HTML code? Please take screenshots where it can be seen.
February 12, 2024 at 9:56 pm #15295010
kelumP	Hi the html code is in the theme. we able to change the number from WPML. we are unable to find an option to translate the url
February 13, 2024 at 11:19 am #15297041
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you. Could you please show me the place where you added this URL in the theme? Have you attempted to locate the URL in this manner? 1. Go to WPML → String Translation. 2. Enable the option "Look for strings while pages are rendered". 3. Navigate to the page where untranslated strings are displayed. 4. Return to WPML >> String Translation and verify if the given string has been registered. 5. Translate the URL. https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/
February 14, 2024 at 7:36 am #15300275
kelumP	Hi it not the string the html code hidden link