Problem: The client received a warning from Wordfence that files from the BuddyPress Multilingual plugin had been modified from their original states. The client wanted to know if reinstalling the BuddyPress Multilingual plugin would result in data loss. Solution: We assured the client that deleting the plugin files and downloading a fresh copy is safe, as all the data is stored in the database. We recommended the following steps: 1. Back up the database before making any changes. 2. Download the plugin from https://wpml.org/account/downloads/ or install it from the WordPress admin dashboard by navigating to Plugins → Add new → Commercial, provided the site is connected to receive automatic updates.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket with us.
Problem: The client is trying to modify menus that have been translated from English to French. Although the menus appear translated on the front end, the French menu section in the WordPress dashboard under Appearance > Menus is empty. Solution: 1. Verify that the pages included in the menu are translated, as this will automatically translate the menu items in other languages. 2. Instead of switching to the French language in the menu section, click on the French link under "Add Menu Items" to see if the French menus are listed in the dropdown. 3. If the menus are not listed, go to WPML > Support > Troubleshooting section. 4. Select "Navigation Menu" from the dropdown under the 'Cleanup' section and click on the "Synchronize Post Taxonomies" button. 5. Follow the instructions for synchronizing menus provided here: https://wpml.org/documentation/getting-started-guide/translating-menus/#option-3-automatic-menus-sync-by-wpml 6. Clear your site's caches and check if the French menu is now accessible.
If this solution does not seem relevant to your issue, please open a new support ticket at WPML support forum.
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