Problem: When launching the automatic translation, the AI modifies the original Italian text instead of only translating from Italian to English. Solution: If you're experiencing this issue, we recommend checking the language settings in WPML to ensure that all strings are correctly set to their respective languages before initiating the translation. It appears that disabling WPML AI has temporarily resolved the issue by preventing the AI from altering the original Italian text. However, for a more permanent solution, verify that no strings are mistakenly set as English when they are actually in Italian. If this solution does not resolve the issue or seems outdated, please visit our known issues page and check if there's a permanent fix available. Ensure you have the latest versions of themes and plugins installed. If the problem persists, we highly recommend opening a new support ticket with us for further assistance.
Problem: You are trying to use Automatic Translation on your site, but it is not working, and the credit status is not showing on the 'Tools' page in the backend of the WPML plugin. The 'Overview' and 'Glossary' tabs are also not visible. Solution: For missing credits, we recommend you follow these steps: 1. Register a new site key here. 2. Replace the existing site key on your website by navigating to WP > Plugins > Add New > Commercial Tab. 3. Assign the credits to your domain and check if it resolves the issue.
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly at WPML support forum.
Problem: You are trying to use WPML for automatic translations and have encountered issues after inserting your payment method. The translation process starts but then returns an error, and you are prompted to re-enter your payment method. However, you receive a message that your account was deleted and are asked to wait 4 hours before trying again. Solution: The issue arises because your card was declined during the 'safety limit' charge, which is a temporary hold to ensure funds are available for upcoming translations. After multiple failed attempts, the system automatically canceled your subscription. This has triggered a cool-down period enforced by WPML to prevent further issues, which is why you are seeing the message to wait before trying again. To resolve this: 1. Verify with your bank or payment provider that your card can handle recurring charges and holds. 2. If your card is in good standing but the issue persists, contact us for further assistance. We may need to involve someone with access to the payment system backend.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client requested a refund for their WPML subscription as the service has not been used for over a year, yet the payment was automatically renewed. Solution: If you're experiencing a similar issue with an automatic renewal of your WPML subscription and wish to request a refund, we recommend visiting this page to proceed with your refund request. Please note that our technical support team does not handle refund requests.
Keep in mind that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket.
Problem: You are trying to use the same WPML development key on different machines using the same local address (https://localhost), but you are unable to do so without re-registering each site with a new key. Solution: Each WPML installation requires a unique site key and a unique site URL for registration. We recommend using the software Local to set up local domains, such as
http://sitename.local
, which allows each development environment to have its own unique URL. This setup will enable you to use a separate development key for each instance without needing to re-register under the same address. You can download and learn more about Local at https://localwp.com/.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if you need further assistance. You can do so at WPML support forum.
Problem: You are trying to translate your website using the WPML plugin with AI Credits. After adding 4000 credits, they do not appear in the dashboard, showing 0 credits instead. Solution: We recommend re-registering your site with a new site key. Follow these steps: 1. Navigate to Plugins → Add New, then click on the Commercial tab. Select 'Unregister WPML from this site'. 2. After the page loads, click on 'Register WPML'. You will be prompted to enter the site key. Click on 'Get a key for this site'. 3. In your WPML account, complete the site key wizard and choose 'Production site'. 4. Copy your new site key and paste it in the Commercial tab. Subsequently, you can delete your old site key from your WPML account. If this does not resolve the issue, please proceed with generating a new site key and remove the old one.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: You are experiencing an issue where no translation credits are displayed after unlinking your main page from itself. Additionally, there was confusion regarding the connection status of your test environment, which seemed to still be linked to the main site even after being removed. Solution: First, verify the amount of translation credits that should be available. According to our records, you should have 56066 credits on your website. Next, please visit https://wpml.org/account/sites/ and remove the sitekey for your main website. After removing the sitekey, generate a new one and replace the old sitekey in your WordPress admin under WP > Plugins > Add new > Commercial Tab. Once you have updated the sitekey, share the new sitekey with us so we can check the status and ensure that the credits display correctly.
If this solution does not resolve your issue or seems irrelevant due to changes in our system or your specific setup, we recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also contact our support team directly at WPML support forum.
Problem: You are experiencing an issue where the prepaid credits after purchasing a new license are not reflecting correctly on your account. The expected credit balance was 144990, but it showed only 54990. Solution: We identified that the credits were applied to the wrong ATE ID. We have now moved the credits to the correct ATE ID. To resolve this, please follow these steps: 1. Visit your sitekey dashboard at https://wpml.org/account/sites/. 2. Remove the domain 'kintojoin.io' and then add it again to generate a new sitekey. 3. Update the new sitekey on your website by going to WP > Plugins > Add new > Commercial Tab > Click Unregister sitekey. 4. After updating, please share your new sitekey with us for further verification.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: Sie haben ein Creditpaket für WPML gekauft und Ihrem Konto zugewiesen, aber im Backend wird angezeigt, dass keine Credits verfügbar sind und keine automatisierte Übersetzung stattfindet. Solution: Wenn Sie dieses Problem erleben, empfehlen wir Ihnen, Ihre Website neu zu registrieren. Bitte folgen Sie diesen Schritten: 1. Besuchen Sie wpml.org/account/sites und entfernen Sie Ihre Website aus der Liste. 2. Fügen Sie Ihre Website erneut hinzu und kopieren Sie den neu generierten Schlüssel. 3. Gehen Sie im Admin-Panel Ihrer Website zu 'Plugins > Neu hinzufügen > Registerkarte „Commercial“' und klicken Sie auf 'WPML von dieser Website abmelden'. 4. Registrieren Sie Ihre Website erneut mit dem Schlüssel, den Sie in Schritt 2 kopiert haben. Fügen Sie abschließend die Credits wieder auf der Website ein.
Diese Lösung könnte veraltet sein oder auf Ihr Problem nicht zutreffen. Wir empfehlen Ihnen, die bekannten Probleme zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Sollte das Problem weiterhin bestehen, zögern Sie nicht, ein neues Support-Ticket zu öffnen. Besuchen Sie dazu unser Support-Forum.
Problem: You are trying to do automatic translation for products on your site but encounter an OUT OF CREDIT message, despite having assigned credit to your site. Solution: If you're experiencing this issue, we recommend you first remove your domain from your account dashboard at this link: https://wpml.org/account/sites/. After removing the domain, generate a new site key for this domain. Next, navigate to WP > Plugins > Add New > Commercial Tab in your WordPress dashboard and replace the site key with the new one.
After completing these steps, if the problem persists, it might be due to an outdated solution or a different issue not covered here. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket at WPML support forum for further assistance.
