Problem: Sie haben Ihre finale Domain soulteachings.de auf eine Entwicklungsinstallation verwiesen und erleben nun eine Endlosschleife beim Starten der WPML Migration, da die Entwicklungs- und finale Installation identisch sind. Updates und der Einsatz von Better Search Replace haben das Problem nicht gelöst. Solution: Bitte stellen Sie den Key für "https://soulteachings.de" aus und hinterlegen Sie diesen unter https://soulteachings.de/wp-admin/plugin-install.php?tab=commercial bei "Register WPML".
Falls diese Lösung veraltet ist oder nicht auf Ihr Problem zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu öffnen. Wir empfehlen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum unter https://wpml.org/de/forums/forum/deutsches-forum/.
Problem: Sie fragen, ob Sie die Entwicklungsdomains löschen können, ohne Probleme zu verursachen und ob dabei die Credits verloren gehen. Solution: Das Löschen des Keys und das Entfernen in WPML direkt im Plugin sind zwei unterschiedliche Vorgänge. Wir haben diese Frage bereits in einem anderen Forumsthread beantwortet. Sie können weitere Informationen hier finden: https://wpml.org/de/forums/topic/website-live-schalten/
Falls diese Lösung für Sie nicht relevant ist, weil sie veraltet ist oder nicht auf Ihren Fall zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben.
Problem: The client is experiencing issues with their WPML installation in production on Pantheon. They are unable to register their site due to a mismatch in the 'site_key' between their wp-config.php and the database, and cannot access the 'commercial' tab to register the site. They also cannot allocate credits on wpml.org as the PROD site is not active. Solution: We recommend the following steps to resolve the issue: 1. Visit https://wpml.org/account/sites and remove any old versions of the website from the list. 2. Add the production website URL again and copy the newly generated key. 3. Update the key in your wp-config.php file to match the newly generated key.
This process should help in correctly registering your site in production, allowing you to assign credits and activate PAYG translation services.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is unable to locate an invoice from a payment made on December 30, 2025. Solution: If you're experiencing this issue, we recommend the following steps: 1. Navigate to WPML → Translation Dashboard and click on the Payment & Maintenance tab. 2. Expand the Invoices sub-menu to download the invoice you need.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client needed explicit confirmation of the renewal price for their Multilingual CMS subscription to complete an internal requisition. They were unsure if the renewal price of 59 EURO, seen in past years, would remain the same. Solution: We advised the client to log into their WPML account and navigate to the Account and Payments section to check their payment history and confirm the renewal price. For further confirmation and to obtain a tax invoice, they should follow these steps: 1. Log into the WPML account. 2. Navigate to the Account and Payments section. 3. Click on the Payment history and invoices link to view or download invoices. If the client needs additional assistance or if this information does not resolve their query, we recommend contacting our accounts team directly through the contact form.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problema: Quieres saber cómo eliminar tu cuenta de WPML. Solución: Si estás experimentando esta situación, te recomendamos que escribas un correo al equipo de cuentas a hello@wpml.org y ellos se encargarán de gestionarlo. Además, si no renuevas tu suscripción, la cuenta se cancelará automáticamente. Tu renovación está programada para el día 19, así que asegúrate de que la renovación automática esté desactivada. Puedes aprender cómo desactivar las renovaciones automáticas de WPML en la sección '¿Cómo desactivo las renovaciones automáticas de WPML?' en este enlace.
La solución podría ser irrelevante si ya está desactualizada o no aplica a tu caso. Te recomendamos revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de temas y plugins. Si necesitas más ayuda, no dudes en abrir un nuevo ticket de soporte en nuestro foro de soporte.
Problem: The client wishes to downgrade their WPML subscription from "Agency" to "Multilingual CMS" as they only use WPML on two websites. Solution: We informed the client that we cannot directly downgrade or upgrade subscriptions. The client can allow their current subscription to expire and then purchase the new desired subscription. However, it's important to note that the current "Agency" subscription is at a discounted renewal rate. If the client opts for a new "Multilingual CMS" subscription, it will cost 99 euros/year without any discounted renewals. We recommend checking related known issues (https://wpml.org/known-issues/), verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this solution does not apply or is outdated, please open a new support ticket at WPML support forum.
