[Closed] 2024/07/03 9:02:33 AM ATE Server Communication Unable to authenticate 0 0 {

Hi Pablo,

As we discussed, moving forward with the troubleshooting of the issue:
- check with your hosting provider to whitelist the following domains:
wpml.org
cdn.wpml.org
api.wpml.org
api.toolset.com
cloudfront.net

- check if there is any error being logged on the debug.log file.
To enable the WordPress Debug log, open your wp-config.php file of the site root and look for

define('WP_DEBUG', false);

Change it to:

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
 
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
 
// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );

In this case, errors should be saved to a debug.log log file inside the */wp-content/* directory. Please do the steps to reproduce the error and check if you are getting any errors or warnings related to WPML in the log file.

If you can paste your debug.log to http://pastebin.com/index.php and provide me with that link it would be great! (This is the cleanest way because sometimes the logs are long and create a complete mess of discussion).

Looking forward to your reply,
Marsel

Hi,

Thank you for sharing the debug.log content. I've checked, and nothing is related to the WPML plugins on the log.

Would it be possible to check if the issue happens in a minimal setup, meaning:

- switch to a default WP theme
- keep active only WPML Plugins, WCML plugins and must-have plugins
- disable all other plugins

After, check if the issue is still happening.

Note: Please make sure you have a full backup (files & database) before trying anything on your website.

Let me know how it goes,
Marsel

Hi,

The minimal setup should be checked on the same site you have, just with the configuration as instructed previously:

- switch to a default WP theme
- keep active only WPML Plugins, WCML plugins, and must-have plugins
- disable all other plugins

That will help check if there is any error generated on the debug.log related to WPML (as the previous one you shared had nothing related to WPML).

I've checked again and there's no block of your domain on our end, please check with the hosting provider that nothing is being blocked on their end.

Regards,
Marsel

Hi,

Sure, take your time.

Looking forward to your reply.

Kind regards,
Marsel

Hi Pablo,

Thank you for the access, I was able to check the website (didn't change anything, just checked the website's configuration).

Can you please try to follow these steps and check if the issue persists:

- Go to https://wpml.org/account/sites/
- Find the key of your site and erase it
- Create a new key and copy it
- From the WordPress dashboard navigate to Plugins -> Add New -> Commercial, Click on "unregister the site" on the right top next to Check for updates
- On this same page, click under the “Register” button below the WPML plugin
- Add your new Site Key copied above

After, clear the website's cache (server-side included) and check if the issue persists.

* I've checked again and on our end, your website is not blocked.

Let me know how it goes.

Hi,

Please make sure that your firewall is not blocking: hidden link

You can add the following line to your wp-config.php file if you are having performance issues on the website:

define("OTGS_DISABLE_AUTO_UPDATES", true); 

Will it be possible to have a staging site to troubleshoot further?

Looking forward to your reply,
Marsel