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[Closed] 404 page issue

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Supporter timezone: America/Sao_Paulo (GMT-03:00)

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This topic contains 4 replies, has 2 voices.

Last updated by Mateus Getulio 1 year, 4 months ago.

Assisted by: Mateus Getulio.

Author Posts
March 28, 2024 at 12:50 pm

pascalM-12

Hi,

In our website our primary language is french and using dutch and english too.
hidden link this is the france page but when i visiting to dutch page it was redrecting to 404 page.

Dutch page url . hidden link

can you please kindly check and fix the issue?

Thank you.
March 28, 2024 at 12:58 pm
March 28, 2024 at 1:33 pm #15460920

Mateus Getulio
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello there,

Upon further inspection, the issue seems to come from a conflict with another plugin: 'Filter Everything'.

If I disable this plugin, the Dutch page loads just fine.

While this plugin claims to be compatible with WPML, I wasn't able to locate it under our listed of tested plugins:
https://wpml.org/plugin/?wpv_view_count=120064&wpv-plugin-functionality=0&wpv_post_search=Filter+Everything&wpv-wpcf-recommendation-flag=&wpv_filter_submit=Search

I'd recommend getting in touch with their support to check what's causing this issue.

They're also invited to join our Go Global program, in order to make their plugin fully compatible and tested with WPML: https://wpml.org/documentation/support/go-global-program/

Thank you,

Mateus
March 29, 2024 at 10:36 am #15463846

pascalM-12

Hi,

But changing those page slug fixing that 404 issue without deactivating filter everything pro plugin.

May i know the issue, is there any other solution to keep same slug?
April 3, 2024 at 10:53 am #15477559

pascalM-12

Hi,

Any update regarding this?
April 3, 2024 at 11:02 am
April 3, 2024 at 11:02 am #15477615

Mateus Getulio
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello,

Did you get a chance to check with the Filter Everything support if they have an insight regarding this issue?

Since issue looks related to compatibility between Filter Everything and WPML. To pinpoint the exact cause, we need to isolate variables by replicating the issue in a sandbox environment.

Here's what is needed to be done:

1- Install Essential Components Only: In the sandbox provided in my private reply above, please install your theme and only the plugins necessary to replicate the issue. Avoid importing the entire site.

2- Set Up the Page and Configurations: Mirror your current setup that's causing the issue, focusing on the 404 error, we only need the site to be partially replicated up to a point where we can debug this issue.

3- Notify Us Once Done: After replicating the issue in the sandbox, inform us through this ticket so we can proceed with further analysis.

The goal here is to identify if the problem is indeed a compatibility issue, reproducing it in a controlled environment.

We appreciate your cooperation in this matter. Let us know once you've set up the sandbox.

Best,

Mateus

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