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This thread is resolved. Here is a description of the problem and solution.

Problem:

The client was experiencing an issue where the accordion widget displayed incorrect characters on the translated page on their website. Initially, the problem was resolved in two languages after updating the translation, but it persisted in the Catalan language.

Solution:

We recommended the following steps to address the issue:
1) Navigate to WPML>>Settings>>Custom Fields Translation.
2) Click on the Show systems fields link.
3) Search for the

*_eael_widget_elements*

field.
4) Set it as Copy and save the changes.
5) Open the page for editing in the original language and make a minor change to refresh the translation settings and update it.
6) Update the translation.

Additionally, to address the issue with the Catalan translation specifically:
1) Visit Essentials Addons>>Tools and click on the Regenerate Assets button.
2) Update the page and then update the translation.

If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 2 replies, has 0 voices.

Last updated by Juan 1 month ago.

Assisted by: Bigul.

Author Posts
January 22, 2025 at 5:45 am #16621059

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

Hi Juan,

We are getting the expected results in local copy after the following steps. Please try it after a full site backup and let us know your feedback.

1) Visit WPML>>Settings>>Custom Fields Translation
2) Click on *Show systems fields* link
3) Search for the *_eael_widget_elements* field
4) Set it as *Copy* and save the changes
5) Open the page for editing in the original language - hidden link
6) Make a minor change in the page content to refresh the translation settings and update it
7) Update the translation

--
Thanks!

Bigul

2025-01-22_10h45_31.png
January 22, 2025 at 9:48 am #16621900

Juan

Thanks for your answer!

We almost did it. I followed steps 1-6.
Then, I updated the translation in the three languages. In two of them the issue was resolved.
But in the Catalonian language translation the problem remains, though I tried different other changes.

Is there anything wrong with this page?

Thanks for your help
Juan C.

January 24, 2025 at 4:17 am #16630173

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

Hi Juan,

Thank you for the updates. Somehow the styles (CSS) of the Spanish page were not carried to the Catalan translation. After the following steps, it is working as expected on your site.

1) Visit Essentials Addons>>Tools, click on *Regenerate Assets* button
2) Update the page - hidden link
3) Then update the translation

Please check it now and let us know your feedback.

--
Thanks!

Bigul

January 24, 2025 at 11:39 am #16631151

Juan

Great!
Now the problem is fixed. For me it was a quite difficult that I never were able to solve.

Thanks a lot for you support