This thread is resolved. Here is a description of the problem and solution.
Problem: The client uploaded and activated a plugin, but it remained inactive. They were also unsure about the next steps after activation, expecting an automatic duplication of website pages for translation. Solution: We clarified that if the 'Multilingual CMS' plugin is active, the 'OTGS Installer' plugin will stay deactivated as it is only used for installing WPML. If WPML was previously installed on the site, the OTGS Installer would deactivate automatically. We accessed the client's site backend, confirmed WPML was previously installed, and reinstalled but did not activate the 'WPML Multilingual CMS' plugin, allowing the client to activate it at their convenience. For further steps and detailed guidance, we opened a new support ticket specifically addressing the client's questions about what to do next.
Please note that the solution provided might be outdated or not applicable to your specific case. If the issue persists or the solution does not apply, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, do not hesitate to open a new support ticket at WPML support forum for further assistance.
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If the plugin called "Multilingual CMS" is active, the OTGS Installer plugin will remain deactivated because the OTGS Installer is just used for installing WPML.
If you did not install WPML already, I would like to request temporary access (wp-admin and FTP) to your site so I can better examine the issue. The needed fields are below the comment area. When you log in to leave your next reply, the information you enter is private, meaning only you and I can see and access it.
Our Debugging Procedures
I will check various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to back up the site before providing us access. In the event that we do need to debug the site further, I will duplicate it and work in a separate, local development environment to avoid affecting the live site.
- Please back up the site files and database before providing us access.
If you do not see the wp-admin/FTP fields, your post and website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.
Hi there and thank you for sharing the site access. There is no need for the SFTP access.
I was able to log into the backend area of the site and it seems that you already installed WPML on this site in the past so that is probably why the OTGS Installer was automatically deactivating. That plugin works only when you never had WPML installed on a site.
I installed the "WPML Multilingual CMS" plugin for you but I left it deactivated so that you can activate it whenever you want.
You can find it in this list here: hidden link
I hope that you will find this information helpful.
Hi Mihai,
Thank so much. I see that WPML is installed now. I have activated it. But what I don't understand is, what I should do for the next step. Is there not some wizard I can use for this?
I expected that the plugin would duplicate all my website pages for the english translation, but that is not done. So I have no idea what I should do now.
Hope to hear from you. Thank you.
New threads created by Mihai Apetrei and linked to this one are listed below:
Per our Support Policy, we can handle only one issue per ticket.
Continuing with one issue per ticket helps not only supporters to focus on one issue at once, but also enables other users to find solutions to their questions faster.
