Problem: The client has activated WPML but is unsure of the next steps for translating their website. They expected the plugin to automatically duplicate all website pages for English translation, which did not happen. Solution: We explained that the client purchased the 'Multilingual Blog' membership, which does not include 'WPML String Translation' or 'WPML Translation Management'. This membership allows for manual translation of posts, pages, and other content types but does not support automatic duplication or translation of content built with page builders or theme strings. For capabilities like automatic translation, content duplication, and managing translations via a translation management system, the client needs to upgrade to the 'Multilingual CMS' tier. Details on upgrading and the features of different memberships can be compared here: https://wpml.org/purchase/ After upgrading, the client can download the 'WPML String Translation' from their WPML.org account here: https://wpml.org/account/downloads/ To duplicate content, navigate to WPML > Translation Management, select the content in bulk, and choose to duplicate it. The procedure is detailed here: https://wpml.org/documentation/translating-your-contents/displaying-untranslated-content-on-pages-in-secondary-languages/
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum: https://wpml.org/forums/forum/english-support/
Problem: The client uploaded and activated a plugin, but it remained inactive. They were also unsure about the next steps after activation, expecting an automatic duplication of website pages for translation. Solution: We clarified that if the 'Multilingual CMS' plugin is active, the 'OTGS Installer' plugin will stay deactivated as it is only used for installing WPML. If WPML was previously installed on the site, the OTGS Installer would deactivate automatically. We accessed the client's site backend, confirmed WPML was previously installed, and reinstalled but did not activate the 'WPML Multilingual CMS' plugin, allowing the client to activate it at their convenience. For further steps and detailed guidance, we opened a new support ticket specifically addressing the client's questions about what to do next.
Please note that the solution provided might be outdated or not applicable to your specific case. If the issue persists or the solution does not apply, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, do not hesitate to open a new support ticket at WPML support forum for further assistance.
