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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to manually translate content using the Advanced Translation Editor in WPML, despite having disabled the automatic translation option. The translation box was not appearing as expected.
Solution:
We first suggested that the client click on the empty space where the translation box should appear, as it might still trigger the box to show up. When this did not resolve the issue, we confirmed that the client was using a new version of the Advanced Translation Editor that had been released recently, I suggested to revert to the previous version with the desired translation box. We then directed the client to follow the instructions on https://wpml.org/errata/html-attributes-not-available-for-translation-in-advanced-translation-editor/ to see if they could revert to the older Advanced Translation Editor.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

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This topic contains 14 replies, has 2 voices.

Last updated by Kor 11 months, 3 weeks ago.

Assisted by: Kor.

Author Posts
July 22, 2024 at 3:30 pm #15987625

jin-juanG

Background of the issue:
I was manually translating my site with Advanced Translation Editor on WPML. The site I need help with is hidden link. I have disabled the option 'Translate all content automatically when the editor opens' and tried to implement the solution mentioned in the documentation at https://wpml.org/errata/cant-connect-to-the-translation-editor-or-stuck-translation-jobs/.

Symptoms:
Advanced Translation Editor only allows me to translate automatically even though I have disabled the automatic translation option.

Questions:
Why is the Advanced Translation Editor only allowing automatic translation despite disabling the automatic translation option?
How can I resolve the issue of being unable to manually translate content?

July 23, 2024 at 8:00 am #15991108

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for reaching us.

It is a normal behavior for the Advanced Translation Editor to show the "automatic translation" option as shown here https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/ . But you can choose to undo the automatic translation and manually translate the contents.

I've checked your screenshot and I noticed some issues with the advanced translation editor. It is not showing the box to translate the Yoast SEO meta description which I think it's a glitch or a bug.

I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

July 23, 2024 at 1:55 pm #15992631

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Could you maybe disable the two factor authentication so that I could check? Or maybe you can provide an access to a staging site where I can work on it without interrupting your production site.

July 23, 2024 at 2:00 pm #15992637

jin-juanG

Hello
56657590
This is for WordPress

July 23, 2024 at 2:09 pm #15992654

jin-juanG

Hello
I disabled authentication
Best regards

July 23, 2024 at 2:49 pm #15993024

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for your response.

Could you please specify which post you're referring to? I didn’t encounter any issues when I reviewed your website. Could you share the URL of the specific page or post that needs translation so I can assist you using the Advanced Translation Editor?

I’ve checked the homepage here: hidden link and noticed that if you’ve made any changes to the primary language page, you’ll need to complete the translations accordingly.

July 24, 2024 at 6:04 am #15995863

jin-juanG

Hi, thanks for the help
The advanced translation editor works, but when translating products, it is not showing the box to translate as you pointed out in #15991108, so I can't translate and because it gives me the only option to translate automatically, I just want to show the box to translate in the advanced translation editor.
You can go to WooCommerce and then WooCommerce Multilingual & Multicurrency and open the advanced translation editor and notice that and this is a direct link:
hidden link
Here is a link to a product I am trying to translate
hidden link
This applies to all products and I was previously translating normally and the box to translate window appears
Best Regards

chrome_aeKIB9ETK0.png
July 24, 2024 at 8:25 am #15996869

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Clicking on that empty space shows up in the translation box as shown in the attached screenshot. Could you give it a try?

Screenshot 2024-07-24 at 4.24.31 PM.png
July 24, 2024 at 10:41 am #15997756

jin-juanG

Hi, thanks for replying
When you click on the empty area, the translation box does not appear, only the original text is copied, you can test this yourself, I still have two-factor authentication disabled, waiting for the issue to be resolved
Here is a link to a product to try it yourself
hidden link
Best Regards

July 24, 2024 at 2:31 pm #15999058

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

It seemed to work fine when I tested it as shown in this screen recording hidden link . Are we referring to the same issue?

July 24, 2024 at 2:43 pm #15999085

jin-juanG

Hello, thank you
I have tried it, but the translation box does not appear as before, has it been deactivated or what is the issue?
Best Regards

July 24, 2024 at 2:45 pm #15999094

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Could you record a screen recording of the issue? You can use this free tool hidden link

I've rechecked just now and I'm able to translate the contents without issues using the Advanced Translation Editor.

July 24, 2024 at 3:17 pm #15999236

jin-juanG

Hello, thank you for your patience
I have tried the advanced editor and it works, but my question is why the translation box does not appear and this is a picture from your site showing the translation box, but mine does not appear because working through the translation box is easier for me
Best Regards
https://wpml.org/changelog/2019/04/wpml-4-2-5-greatly-improves-the-advanced-translation-editor/

khxuANgBNv.png
July 24, 2024 at 3:49 pm #15999390

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for your response.

You're currently using the new Advanced Translation Editor that was released a few days ago. Unfortunately, there's no option to revert to the previous version as shown in your screenshot.

July 24, 2024 at 4:07 pm #15999516

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Sorry for my mistake, try following the instructions here https://wpml.org/errata/html-attributes-not-available-for-translation-in-advanced-translation-editor/ to see if you can revert to the older Advanced Translation Editor.