Advanced Translation Editor not working

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This topic is split from https://wpml.org/forums/topic/homepage-broken-after-translation/

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Supporter timezone: Asia/Singapore (GMT+08:00)

Tagged: Documentation request

This topic contains 34 replies, has 2 voices.

Last updated by Kor 1 year, 4 months ago.

Assisted by: Kor.

Author	Posts
March 18, 2024 at 7:16 am #15419293
eamonnT	any update? please
March 18, 2024 at 9:35 am #15419860
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I received a response from our 2nd Tier Support and the reason the Advanced Translation Editor breaks is because the field group hidden link field destination_location and destination_drop_off_location has so many options and ATE trying to translate them. You need to set these fields Translation Preference as "Don't translate" and then, make minor edits to the page and re-translate it. I've made the changes on your staging site but I couldn't test it yet due to the sitekey mismatch hidden link . Could you regenerate a new site key and register it? Then, try translating the page into a new language here hidden link and see if it works.
March 18, 2024 at 10:21 am #15420242
eamonnT	okay great I will set on live site, can u send screenshot of how to exclude these fields please
March 18, 2024 at 10:24 am #15420250
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. You can refer to this screen recording hidden link . Let me know how it goes.
March 19, 2024 at 1:40 am #15423796
eamonnT	thanks but still having problems I checked the feilds and they were already set to no translate for page hidden link So I proceed with translate option and it produced an error message, please see attached. I then tried again and this time no error message but just displayed blank hanging screen see attached
March 19, 2024 at 1:45 am #15423827
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Could you try using the method here https://wpml.org/faq/translation-status-stuck-or-displaying-the-error-wpml-didnt-manage-to-translate-this-page/ and see if it helps?
March 19, 2024 at 2:00 am #15423832
eamonnT	Cancelled the translation job made small edit to title and resubmitted and still stuck on white screen
March 19, 2024 at 2:01 am #15423833
eamonnT	you can login to the live web site and have a look
March 19, 2024 at 9:47 am #15425089
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Could you please share access to your production site? Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
March 20, 2024 at 6:59 am #15429546
eamonnT	The developer is looking at this so please wait until I request further help thanks
March 20, 2024 at 7:01 am #15429547
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Alright then, please let me know how it goes.
April 1, 2024 at 10:06 am #15468663
eamonnT	Hi Dev were unable to find any issue and we have checked the country fields and they are set as NOT translate... what is the next step
April 2, 2024 at 2:33 am #15471029
eamonnT	Can I have an update on this please ,,, have I more than one ticket on the same issues thanks
April 2, 2024 at 9:23 am #15471697
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Sorry for the delays. I will recheck with our 2nd Tier Support and will come back to you as quickly as possible.
April 3, 2024 at 5:59 pm #15479936
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for your patience. Here's the feedback from our 2nd Tier Support: Apologies for the confusion earlier. The issue lies not with the field value, but rather with the label. I've included this constant link: https://wpml.org/documentation/support/wpml-coding-api/wpml-constants/#acfml_exclude_field_group_strings_in_post_jobs , and upon resending the jobs, it resolved the issue. Add the following in wp-config.php: define( 'ACFML_EXCLUDE_FIELD_GROUP_STRINGS_IN_POST_JOBS', true ); Even after setting the fields link: hidden link for translation (with identical fields across languages), the solution still holds. Please ensure to resend the jobs that are currently in progress.

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