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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client encountered a JavaScript error during the activation of WPML, specifically at the 4th step (AI Translation). The error message indicated that the 'ATE dashboard bootstrap function is not available on window.ateDashboard.' and suggested checking if a specific JavaScript file (dashboard.js) was loaded correctly.
Solution:
We recommended the following steps to resolve the issue:
1. Visit https://wpml.org/account/downloads/ and download a fresh copy of WPML.
2. Deactivate and delete the existing WPML plugin from the site.
3. Temporarily disable all other plugins and switch to a default WordPress theme to avoid conflicts.
4. Upload and activate the fresh copy of WPML.
Additionally, we advised creating a full backup of the site before proceeding with these steps.

Please note that this solution might be outdated or not applicable to your specific case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 1 reply, has 0 voices.

Last updated by Andrey 1 month, 3 weeks ago.

Assisted by: Andrey.

Author Posts
March 11, 2026 at 4:12 pm #17889713

farzinI

Technical Details (for WPML Support)
I got this error in activation of WPML 4th step (AI Translation)

{
"message": "ATE dashboard bootstrap function is not available on window.ateDashboard.",
"details": "Open the Network Tab in your browser's Developer Tools, and check if the following JavaScript file is loaded correctly hidden link"
}

Here is information of my website:
{"core":{"Wordpress":{"Multisite":"No","SiteURL":"https:\/\/dubaielite.pl","HomeURL":"https:\/\/dubaielite.pl","Version":"6.9.3","PermalinkStructure":"\/%postname%\/","PostTypes":"post, page, attachment, revision, nav_menu_item, custom_css, customize_changeset, oembed_cache, user_request, wp_block, wp_template, wp_template_part, wp_global_styles, wp_navigation, wp_font_family, wp_font_face, e-floating-buttons, elementor_library, elementor_snippet, elementor_font, elementor_icons","PostStatus":"publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed","RestEnabled":"Yes"},"Server":{"jQueryVersion":"3.7.1","PHPVersion":"8.1.30","MySQLVersion":"10.6.24","ServerSoftware":"Apache"},"PHP":{"MemoryLimit":"512M","WP Memory Limit":"1024M","WP Max Memory":"1024M","UploadMax":"382M","PostMax":"382M","TimeLimit":"300","MaxInputVars":"15000","MBString":true,"libxml":true,"OPcache":"Enabled","Memory Used":"84.92 MB","Memory Free":"43.08 MB","Memory Wasted":"0 MB (0%)","Memory Total":"128 MB","Memory Usage":"66.34%","Cache Hits":"24,645","Cache Misses":"3,806","Hit Rate":"86.62%","Cached Scripts":"3,389"}},"plugins":{"active_plugins":{"sitepress-multilingual-cms\/sitepress.php":{"Plugin Slug":"sitepress-multilingual-cms","Requires Yoast SEO":"","Name":"WPML Multilingual CMS","PluginURI":"https:\/\/wpml.org\/","Version":"4.9.2","Author":"OnTheGoSystems","AuthorURI":"http:\/\/www.onthegosystems.com\/","TextDomain":"sitepress-multilingual-cms","DomainPath":"","Network":false,"RequiresWP":"","RequiresPHP":"","UpdateURI":"","RequiresPlugins":"","Title":"WPML Multilingual CMS","AuthorName":"OnTheGoSystems"},"wp-seo-multilingual\/plugin.php":{"Plugin Slug":"wp-seo-multilingual","Requires Yoast SEO":"","Name":"WPML 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March 11, 2026 at 7:55 pm #17890276

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for contacting WPML support.

Could you please try the following steps?
1. Go to https://wpml.org/account/downloads/.
2. Download a fresh copy of WPML.
3. Deactivate and delete the existing WPML plugin from your site.
4. If possible, temporarily disable all other plugins and switch to a default WordPress theme. This helps ensure there are no conflicts.
5. Upload the fresh WPML copy and activate it again.

Before proceeding, please make sure to create a full backup of your site.