Joshy Merki
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And there is all green here
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Bobby
WPML Supporter since 04/2015
Languages:
English (English )
Timezone:
America/Los_Angeles (GMT-07:00)
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Is it possible top take a look at the backend?
I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)
**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **
I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.
NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.
Thank you,
Bobby
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Andreas W.
WPML Supporter since 12/2018
Languages:
English (English )
Spanish (Español )
German (Deutsch )
Timezone:
America/Lima (GMT-05:00)
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Hello Joshy,
Our apologies for the delay in getting back to you.
My colleague Bobby is currently on vacation which is why I am assisting you today.
I took a local copy of your site and can not confirm the same issue. See screenshot.
I will need some more time to investigate the issue on your site or even better on a staging site on which the same issue occurs. I suspect it might be that one of Sitegrounds must-use plugins might be causing the problem.
Would it be possible for you to provide such a staging site?
The private reply form is enabled again.
Best regards
Andreas
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Andreas W.
WPML Supporter since 12/2018
Languages:
English (English )
Spanish (Español )
German (Deutsch )
Timezone:
America/Lima (GMT-05:00)
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Could you please give this a try?
WPML must be re-registered after each website migration or after changing the domain or domain provider.
1) Go to https://wpml.org/account/websites/
2) If the site URL is already registered, delete it from the list.
3) Re-enter the site URL. This will create a new site key.
4) Click "Show key" and copy it.
5) Enter the key under Plugins > Install > Commercial (tab) to re-register WPML. If WPML is still registered there, deregister it first.
If the problem persists, please let me know.
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Joshy Merki
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Hey Andreas
I did it but it looks like its still broken.
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Andreas W.
WPML Supporter since 12/2018
Languages:
English (English )
Spanish (Español )
German (Deutsch )
Timezone:
America/Lima (GMT-05:00)
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I suspect that the problem on your site is linked to this errata:
https://wpml.org/errata/custom-database-prefix-and-having-a-30-languages-can-cause-a-database-error-when-visiting-translation-dashboard/
Could you please take a backup of the site and database and apply the workaround to see if this solves the issue?
If you need my assistance with applying the workaround, please let me know.
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Joshy Merki
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Hey Thanks a lot i will try that and send you a reply.
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Andreas W.
WPML Supporter since 12/2018
Languages:
English (English )
Spanish (Español )
German (Deutsch )
Timezone:
America/Lima (GMT-05:00)
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Thank you very much for your comment and I will be awaiting your feedback!
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Joshy Merki
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Hey it worked but only if i also changed the SearchPopulatedTypesQueryBuilder.php file. There is also the wp_ Prefix.
But no it worked. Thanks alot 🙂
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Andreas W.
WPML Supporter since 12/2018
Languages:
English (English )
Spanish (Español )
German (Deutsch )
Timezone:
America/Lima (GMT-05:00)
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Indeed, at the moment you will need to edit this file until a WPML update will be solving this issue.
Thank you for your confirmation!
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