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Supporter timezone: America/Lima (GMT-05:00)

Tagged: Known issue

This topic contains 24 replies, has 0 voices.

Last updated by Andreas W. 2 months, 3 weeks ago.

Assisted by: Andreas W..

Author	Posts
May 23, 2025 at 4:04 pm #17067246
Joshy Merki	And there is all green here
May 23, 2025 at 5:47 pm #17067577
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Is it possible top take a look at the backend? I would like to request temporary access (wp-admin and FTP) to your site to test the issue. (preferably to a test site where the problem has been replicated if possible) Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/ You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you enter is private which means only you and I have access to it. NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin. Thank you, Bobby
May 29, 2025 at 2:45 am #17085783
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello Joshy, Our apologies for the delay in getting back to you. My colleague Bobby is currently on vacation which is why I am assisting you today. I took a local copy of your site and can not confirm the same issue. See screenshot. I will need some more time to investigate the issue on your site or even better on a staging site on which the same issue occurs. I suspect it might be that one of Sitegrounds must-use plugins might be causing the problem. Would it be possible for you to provide such a staging site? The private reply form is enabled again. Best regards Andreas
May 30, 2025 at 4:48 pm #17092917
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Could you please give this a try? WPML must be re-registered after each website migration or after changing the domain or domain provider. 1) Go to https://wpml.org/account/websites/ 2) If the site URL is already registered, delete it from the list. 3) Re-enter the site URL. This will create a new site key. 4) Click "Show key" and copy it. 5) Enter the key under Plugins > Install > Commercial (tab) to re-register WPML. If WPML is still registered there, deregister it first. If the problem persists, please let me know.
June 4, 2025 at 6:50 am #17104575
Joshy Merki	Hey Andreas I did it but it looks like its still broken.
June 4, 2025 at 6:29 pm #17107912
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	I suspect that the problem on your site is linked to this errata: https://wpml.org/errata/custom-database-prefix-and-having-a-30-languages-can-cause-a-database-error-when-visiting-translation-dashboard/ Could you please take a backup of the site and database and apply the workaround to see if this solves the issue? If you need my assistance with applying the workaround, please let me know.
June 11, 2025 at 2:01 pm #17126366
Joshy Merki	Hey Thanks a lot i will try that and send you a reply.
June 11, 2025 at 6:26 pm #17127610
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Thank you very much for your comment and I will be awaiting your feedback!
June 13, 2025 at 8:53 pm #17134701
Joshy Merki	Hey it worked but only if i also changed the SearchPopulatedTypesQueryBuilder.php file. There is also the wp_ Prefix. But no it worked. Thanks alot 🙂
June 13, 2025 at 8:59 pm #17134703
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Indeed, at the moment you will need to edit this file until a WPML update will be solving this issue. Thank you for your confirmation!