Home›Support›English Support›[Resolved] Apple pay & link checkout in chinese will get the wrong price and address in variation product
[Resolved] Apple pay & link checkout in chinese will get the wrong price and address in variation product
This thread is resolved. Here is a description of the problem and solution.
Problem: If you're experiencing issues with incorrect pricing when selecting product options and using Apple Pay on your multilingual WooCommerce site, it might be due to the Stripe Gateway plugin not handling Chinese characters for term meta slugs. Solution: We recommend following these steps to resolve the issue: 1. Navigate to your WordPress Dashboard > WPML > Taxonomy Translation. 2. Select the Product Color taxonomy. 3. Click on the pencil icon next to each color and change the slug to Latin characters, then save. Repeat this for all Product Size terms as well. This should correct the pricing discrepancy.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket for further assistance. You can do so here: WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Chinese: hidden link when you select the size and use Apple pay & link checkout will get wrong price.
English: hidden link when you select the size and use Apple pay & link checkout is it correct price.
- Do you use a multi-currency setup in WooCommerce Multilingual?
- Is 780 in the screenshot USD or HKD?
- What is the name of the plugin that you use to enable the Apply Pay functionality? (It might be the fact that the plugin is not compatible with WPML)
- If you use the multi-currency setup, what happens if you turn off that feature and have one currency? Does the same problem happen?
One last point:
As the issue is happening on the default language of the website and not the second language you will need to check if the problem happens without WPML:
- IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website.
- Go to "WordPress Dashboard > Plugins" and deactivate the plugins below
. WPML Multilingual CMS
. WPML String translation
. WooCommerce Multilingual
- Check if you can still recreate the issue.
- If yes, then it is not related to WPML in the first place.
- Do you use a multi-currency setup in WooCommerce Multilingual?
NO.
- Is 780 in the screenshot USD or HKD?
HKD
- What is the name of the plugin that you use to enable the Apply Pay functionality? (It might be the fact that the plugin is not compatible with WPML)
WooCommerce Stripe Gateway
- If you use the multi-currency setup, what happens if you turn off that feature and have one currency? Does the same problem happen?
We have only one currency HKD
One last point:
As the issue is happening on the default language of the website and not the second language you will need to check if the problem happens without WPML:
- IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website.
- Go to "WordPress Dashboard > Plugins" and deactivate the plugins below
. WPML Multilingual CMS
. WPML String translation
. WooCommerce Multilingual
- Check if you can still recreate the issue.
- If yes, then it is not related to WPML in the first place.
I have clone a test site, can send to you for checking.
Production site we have disable Apple pay/Google pay/link right now.
Thank you. Yes, please set the next reply as private and give us the login information for the staging website so we can check and deactivate plugins without the fear of breaking a live website.
This seems to be a compatibility issue between the Stripe plugin and WPML.
To be able to report the compatibility issues we need to replicate the issue on a clean installation.
I created a clean installation of WordPress, WPML, Woocommerce, and all necessary WPML add-ons.
You can access the WordPress dashboard using the link below: hidden link
Kindly follow the steps below:
- Install Stripe Plugin
- Set the Apply Pay.
- Add a product or use one of the current ones and translate it
- Try to replicate the issue.
This will help us to report the probable issue to the compatibility team and solve the possible problem faster.
Thank you, I used iPhone and went to that page, selected color and size and continued but in the checkout it gives me no payment options. I do not see any Apple Pay button.
May I ask you to give me the steps on what to do to see the Apple Pat button?
I exactly followed the steps you mentioned, and I used iPhone, but the Apple Pay button does not show. Is there anything specific that needs to be done other than the one you showed on the video?
I did test both on Safari and on Chrome. I do not have Firefox on my phone but, Safari should be the one to check as a standard browser for iPhone and it is not working.
I tested both when I am logged out and logged in but that Apply Pay button does not show to be able to test.
