[Resolved] Assistance Needed with WPML Site Registration and Key Issues

Hello,
Thank you for contacting us

1.- Please increase the WP memory Limit. Minimum requirements are 128Mb: https://wpml.org/home/minimum-requirements/
You can add this to wp-config.php to increase WP memory:`

/* Memory Limit */
define('WP_MEMORY_LIMIT', '256M');

- Add it above the line /* That's all, stop editing! Happy blogging. */

You can double-check the WordPress memory limit in WPML -> Support

2.- Once the WordPress memory limit is increased, I kindly ask you to follow these steps:
- Go to https://wpml.org/account/sites/ -> Delete the site
- Go to the site's dashboard -> Plugins -> Add new -> Commercial tab (Unregister the site if registered) -> Click on the option to register the site -> Click on the link that appears below -> Generate a new key and register the site with it

Can you tell me the results of the steps described above?

Regards,
Carlos

Thank you for sharing the video.

1.- You can access the site's folder by installing this File Manager plugin: https://wordpress.org/plugins/wp-file-manager/

2.- You need to ask the user who got the site transferred to get a new password to access his wpml.org account, and then delete the site and follow the same steps I described on my previous message.

Hi there,

I will consult my colleagues about this issue and I will get back to you as soon as I get an answer.

Hi,

Please go to the site's backend -> Plugins -> Add new -> Commercial tab -> Check for updates.

Then double-check that the site is back to your wpml.org account.