Auto translation does not start

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported that automatic translation was not starting on their website.

Solution:
We found that the site UUID on the client's site did not match the one on our server. We corrected this issue, and now the automatic translation should work properly.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the problem persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.

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Tagged: ATE

This topic contains 9 replies, has 2 voices.

Last updated by Long Nguyen 1 year, 4 months ago.

Assisted by: Long Nguyen.

Author	Posts
January 29, 2024 at 1:36 pm
simeonB-4	Auto translation does not start!
January 29, 2024 at 2:50 pm
January 30, 2024 at 8:11 am #15241787
Long Nguyen WPML Supporter since 02/2022 Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi Simeon, Thank you for contacting WPML support, I'd be happy to help you with this issue. On your site, I've tried to switch the translation mode to "Translate What You Choose" and translate a page manually in Advanced Translation Editor (ATE). The translation is completed in ATE but it is not delivered to your site completely. Then I download a backup file of your site and restore it on my localhost, the page is translated completely. I think there could be a security plugin/module that blocks our domains from communicating with your site. I suggest you follow some steps below and see if it helps: 1. Enable a minimal environment: - Deactivate all non-WPML plugins - Switch to a standard theme of WordPress 2. Contact the hosting support and ask them to add our domains to the whitelist and translate the content again. ❌ IMPORTANT: Please backup your database and website before proceeding ❌ List of our domains: wpml.org cdn.wpml.org api.wpml.org api.toolset.com cloudfront.net Refer documentation https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/ Look forward to your reply. Thanks
January 30, 2024 at 8:49 am #15242070
simeonB-4	Why did you do the theme updates? You broke the whole website!
January 30, 2024 at 8:56 am #15242106
simeonB-4	Please restore my credits in my account (90000), because I have to restore a backup and the credits are lost.
January 30, 2024 at 9:42 am #15242367
Long Nguyen WPML Supporter since 02/2022 Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, Now I see the site is working properly. Thanks. I also see there are 49k credits on your site. I'm afraid that the credits aren't refundable as we pay the translation engines for those translations, and can't be reverted. However, the content that is translated in Advanced Translation Editor will be saved to the translation memory and you won't be charged again for the same content next time. Refer documentation https://wpml.org/documentation/translating-your-contents/how-wpml-keeps-track-of-your-translations/ Can you please let me know after restoring the site, the page is translated with ATE? If not, please follow the suggestion above and let me know how it goes. https://wpml.org/forums/topic/auto-translation-does-not-start/#post-15241787 Thanks for your understanding and patience.
January 31, 2024 at 2:27 pm #15249841
simeonB-4	Our server is not blocking the connection. Still is not working!
February 1, 2024 at 3:19 am #15252692
Long Nguyen WPML Supporter since 02/2022 Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, Please try some steps below and let me know how it goes: 1. Go to Plugins > Add New > Commercial tab > Unregister and re-register your site with a new sitekey. 2. Go to WPML > Settings > Translation Editor > Editor for new translations: Switch to Classic Translation Editor > Save > Reload the page and switch back to Advanced Translation Editor (recommended). Refer documentation https://wpml.org/faq/install-wpml/#unregister https://wpml.org/faq/install-wpml/#register If it does not help, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. Your next reply is set to private to share the info. ❌ IMPORTANT: Please backup your database and website before proceeding ❌ You can use this plugin to create the backup: https://wordpress.org/plugins/duplicator/ Look forward to your reply. Thanks
February 2, 2024 at 7:11 am
February 2, 2024 at 8:56 am #15258177
Long Nguyen WPML Supporter since 02/2022 Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, The site UUID on your site is not matched with the one on our server and I've fixed that issue. Now the automatic translation works properly. Can you please recheck this? Look forward to your reply. Thanks
February 2, 2024 at 9:54 am #15258406
simeonB-4	Yes the auto translations are working now! I have an issue with the language switcher. When I click EN it goes to the English version but when I click EL it doen't go to the Greek version. The language switcher is shortcode in Woodmart > Header builder > Header Minimalism New threads created by Long Nguyen and linked to this one are listed below: https://wpml.org/forums/topic/i-have-an-issue-with-the-language-switcher-3/
February 5, 2024 at 2:23 am #15264154
Long Nguyen WPML Supporter since 02/2022 Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, We can handle one issue per ticket only so I will split your second issue with the language switcher into another ticket. If you see the main issue of this ticket with automatic translation is resolved, please mark it as Resolved. Thanks.