Kor
Supporter
Languages:
English (English )
Timezone:
Asia/Singapore (GMT+08:00)
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Thanks for your reply.
I've activated Pay As You Go using a dummy account and you can use Automatic Translation now hidden link . Could you please check and see if you're able to replicate the issue on our sandbox site? hidden link
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frankG-4
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Hi Kor, I this I got it. Please have a look at the media library in dutch. What I did was following:
I had to enter texts at the Image description, Alt, Title and caption. I had to delete the Dutch translation f, because the image texts were not shown calling the translation. After deleting I got the Input fields for the image text as well. Translating. Checking. All okay.
Now I deleted the Product image at "Edit Product", save. I went the the image library and deleted the image permanently - only in English. Checking the dutch Media Library the translation still exist. I uploaded the image with the same name again in English media Library. I entered some other texts for Description, ...
I went to the Product, "Edit Product", Inserted the "new" image as product image, save. Calling the dutch translation now. In the translation the Description, Al t and caption of the previous deleted Image were shown in English - which is not okay. However I entered new translations for the image texts. and save the translation.
Now see the dutch media Libray. Maybe this happens because the Dutch Media Library still exists after "delete permanently" in English. And all time you call the translation now it will add two new "ghost images". In our environment we get the gear sign and the automatic translation is called again and again and so we quickly got plenty Ghost images in the library.
Hope this helps. Best regards and have a good weekend, Frank
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Kor
Supporter
Languages:
English (English )
Timezone:
Asia/Singapore (GMT+08:00)
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Thanks for your reply.
I've followed the instructions that you provided but I still cannot replicate it. Could you please record a short screen recording showing this issue so that I could recheck it?
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frankG-4
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Hi Kor,
this is the screencast: hidden link
Frank
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Kor
Supporter
Languages:
English (English )
Timezone:
Asia/Singapore (GMT+08:00)
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Thanks for the screen recording. I can see the issue now. Please allow me to forward this to our 2nd Tier Support for further investigation. I will come back to you once I've feedback.
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frankG-4
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Hi Kor, can you give me a response about our Problem? My customer requests a statement about this issue. Any feedback from 2nd tier support?
Thanks, Frank
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Kor
Supporter
Languages:
English (English )
Timezone:
Asia/Singapore (GMT+08:00)
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Thanks for your reply.
It has reached our developers and I have no updates yet regarding this issue. But I will come back to you once I hear from them.
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