[Waiting for user confirmation] Automatic Translation

Thanks for your patience — we’ve identified the cause of the issue.

Your security firewall (Sucuri) is blocking required WordPress REST API requests. Specifically, this core endpoint is being blocked with a 403 error:

/wp-json/wp/v2/users/me

This endpoint is required by:
WordPress block editor
WPML Review
WPML Troubleshooting tools
WPML debug logging

Because Sucuri blocks this request, WPML Review cannot load correctly and troubleshooting actions stall mid-process.

We confirmed this via browser network logs. The response headers show:

Server: Sucuri/Cloudproxy
X-Sucuri-Block: UAT007

Please update your Sucuri WAF configuration to allow authenticated REST API requests, specifically:

Allow /wp-json/*

Ensure /wp-json/wp/v2/users/me is not blocked

Exclude REST API endpoints from firewall rules that block admin/editor requests

Sucuri support will recognize this immediately if you mention:

“Authenticated WordPress REST API requests to /wp-json/wp/v2/users/me are being blocked (403), which breaks the block editor and WPML.”

In addition, Your WordPress memory limit is currently 40MB, which is too low for WPML and modern block-editor sites.

Please increase it to at least 256MB:

define('WP_MEMORY_LIMIT', '256M');
define('WP_MAX_MEMORY_LIMIT', '256M');

Once the REST API is unblocked and memory increased:
-WPML Review should load normally
-Troubleshooting tools should complete
-Debug logging can be enabled

If you’d like, we can re-test immediately after the firewall adjustment.

Sounds good, let us know if there is anything more we can assist with from our end.