Automatic Translation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: ATE

This topic contains 33 replies, has 0 voices.

Last updated by Sid Shenoy 2 months, 1 week ago.

Assisted by: Lauren.

Author	Posts
February 5, 2026 at 6:35 pm #17797499
Sid Shenoy	Sure, Please go ahead.
February 6, 2026 at 9:03 pm #17801250
Lauren	Thanks for your patience — we’ve identified the cause of the issue. Your security firewall (Sucuri) is blocking required WordPress REST API requests. Specifically, this core endpoint is being blocked with a 403 error: /wp-json/wp/v2/users/me This endpoint is required by: WordPress block editor WPML Review WPML Troubleshooting tools WPML debug logging Because Sucuri blocks this request, WPML Review cannot load correctly and troubleshooting actions stall mid-process. We confirmed this via browser network logs. The response headers show: Server: Sucuri/Cloudproxy X-Sucuri-Block: UAT007 Please update your Sucuri WAF configuration to allow authenticated REST API requests, specifically: Allow /wp-json/* Ensure /wp-json/wp/v2/users/me is not blocked Exclude REST API endpoints from firewall rules that block admin/editor requests Sucuri support will recognize this immediately if you mention: “Authenticated WordPress REST API requests to /wp-json/wp/v2/users/me are being blocked (403), which breaks the block editor and WPML.” In addition, Your WordPress memory limit is currently 40MB, which is too low for WPML and modern block-editor sites. Please increase it to at least 256MB: define('WP_MEMORY_LIMIT', '256M'); define('WP_MAX_MEMORY_LIMIT', '256M'); Once the REST API is unblocked and memory increased: -WPML Review should load normally -Troubleshooting tools should complete -Debug logging can be enabled If you’d like, we can re-test immediately after the firewall adjustment.
February 9, 2026 at 12:06 pm #17804995
Sid Shenoy	Hi Lauren, Thanks for the update. We'll make the change and get back.
February 10, 2026 at 2:12 pm #17809548
Lauren	Sounds good, let us know if there is anything more we can assist with from our end.
February 10, 2026 at 4:11 pm #17810348
Sid Shenoy	Hi Lauren, While we are making the changes, I wanted to check regarding another point. Regarding translating custom pages. Can you share the process for that.
February 10, 2026 at 6:51 pm #17810920
Sid Shenoy	Hi Laruen, we made the changes & I translated a new page. But it is still not reflecting under review section.
February 11, 2026 at 4:35 pm #17813764
Lauren	At this point, I think it will be best to rule out any possible conflict with theme/plugins. Please test with only WPML plugins active and a default theme such as Twenty Twenty Five and let me know if the issue is still happening. This is best tested under a staging site, which your hosting provider may be able to set up for you, or you can use something like WP Staging. If those aren't available and you don't have a staging site, let me know and I'll be happy to set one up and we can migrate a copy of your site there.
February 11, 2026 at 6:06 pm #17814053
Sid Shenoy	Hi Lauren, Can you try with your login if you are able to the translations? If not, please help in setting up a staging site.
February 12, 2026 at 6:13 pm #17818286
Lauren	I created a test page and was able to translate it without issue. hidden link hidden link What page did you test previously so I can try to translate it? I'd like to test the same page that you did so I can compare exact steps.
February 13, 2026 at 5:14 pm #17821480
Sid Shenoy	Hi Lauren, I'm seeing the translation reviews now. I've attached the screenshot. Can you let me know the process to translate custom pages, so I try check if that is working also.
February 13, 2026 at 6:48 pm #17821587
Lauren	By custom pages, do you mean custom post types? IF so, please go to WPML -> Settings and in the post types section, set your custom post type as Translatable. Then, you can translate the custom posts just as you would any regular post/page. Please let me know if you need any further assistance and I will be happy to help.
February 16, 2026 at 3:13 pm #17826266
Sid Shenoy	We have pages that are not listed under WPML translation pages section. So how do we translate these pages?
February 17, 2026 at 8:12 pm #17830381
Lauren	What are the names of a few pages that are not showing in the translation dashboard, so I can take a look?
February 18, 2026 at 3:53 pm #17833202
Sid Shenoy	Hi Lauren, If you see under the translation dashboard there are 25 pages available, but we have 38 English pages published. I've attached a screenshot as an example of 2 pages - ThinkNow Government & Research, that are missing. These are showing under pages section in WP.
February 18, 2026 at 6:52 pm #17833731
Lauren	It looks like those are a custom post type named Solutions. You can scroll down on the translation dashboard to Solutions and expand that area and then see Govnerment and Research. You can translate them from there just the same as you would posts and pages. If these are not the right posts that I am looking at, please send me the URL to these pages on the frontend and I will be happy to look further.