Automatic translation does not work

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Tagged: ATE

This topic contains 14 replies, has 4 voices.

Last updated by Carlos Rojas 1 year, 2 months ago.

Assisted by: Carlos Rojas.

Author	Posts
April 16, 2024 at 8:57 am #15523600
sebastianN-14	Automatic translation stop at one moment, I use Pay-as-you-go to translate posts, products, ets. in one mometn it stuck, I try to cancel job and restart it, nothing changed, it not work I update wpml plugin & components, it not help me If I try translate manualy, page not load, I add screenshot for manual and auto wich stuck for 2 hours hidden link site url
April 16, 2024 at 10:55 am #15524355
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting the support. Meanwhile this ticket is attended by one of my colleagues, can you please go to WPML -> Support -> and scroll down to almost end of the page and click "Advanced Translation Editor". This 'll take you to the ATE error logs page. Please take a screen shot of a few first lines (from top) and share with us. Regards.
April 16, 2024 at 12:03 pm #15524887
sebastianN-14	Here the error logs screens
April 16, 2024 at 6:05 pm #15527798
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. Can you try again to send the content for translation and see if the issue is still happening? Please let us know. Mihai Apetrei
April 18, 2024 at 8:59 am #15536405
sebastianN-14	Hi! Still not working, I sent 1 product and it stuck again. And no new error logs messages, try to re-register plugin, but it not help to
April 18, 2024 at 9:56 am #15537004
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there and welcome back. Can you please clear the browser caching or try from a different browser? Please let me know how that goes.
April 19, 2024 at 6:59 am #15541963
sebastianN-14	Hi! I have checked the automatic translation with other post types, it works. But not with the products, and I still can't translate products manually I noticed that on another site, the product translation also stopped opening (hidden link)
April 19, 2024 at 1:25 pm #15543888
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. This is a known issue at the moment - please take a look here: https://wpml.org/errata/advanced-translation-editor-ate-freezing-issue-on-certain-browsers/ That is why I recommended trying to clear the caching or use a different browser. Please let us know how things go.
April 19, 2024 at 3:06 pm #15544465
sebastianN-14	Unfortunately it doesn't work for me, clearing the cache is always the first thing I always do and in this case too, now I tried again in 4 browsers with clearing the cache and hard refresh - it didn't help =(
April 20, 2024 at 9:09 pm #15546476
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. 1. Can you please let me know an exact ATE URL where you see that happening? Or let me know for which page or product name and in which translation language you see that happening? 2. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Our Debugging Procedures I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - Please make a backup of the site files and database before providing us access. - If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link I will be waiting for your response.
April 24, 2024 at 11:17 pm #15562871
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi and thank you for the credentials. I can confirm that I was able to log in successfully. Can you also please let me know if you can share a specific URL or product name where I can see that error and in which translation language do you see it happening? Please let me know.
April 25, 2024 at 1:41 pm #15565998
sebastianN-14	Any product, from DE to FR. For example craete translate for BotaGreen<sup>®</sup> RD 2morrow = redirect to hidden link and die, just infinity load. Any product on wpml dashboard, select ones and press auto translate - they stuck (parametrs on screenshot)
April 26, 2024 at 9:57 am #15569942
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. The ATE url that you shared takes me to, what looks like, a totally separate WordPress install and domain: hidden link Can you please help me understand why that happens? Are we still talking about the .fr site or we are talking about a different one? WPML can't be used with separate WordPress installs, just with the same install and then you can use the settings in the documentation below to connect domains to the current setup: https://wpml.org/documentation/getting-started-guide/language-setup/language-url-options/how-to-use-wpml-with-different-domains-per-language/ I will be waiting for your response.
April 26, 2024 at 11:15 am #15570326
sebastianN-14	Hi! I don`t know why it happen and why it go to botament.com, link i copy when try to create product translate on .fr, maybe it becouse .fr the copy of .com, but problem stiil only with the products, or maybe it some kind of bug with sites what are copies Here the link to dashboard, where you can try to translate products and see that automatic translate didn`t work, and 3 products that was stuck 4 days ago We have 8 same sites and all correctly connected more than 1 year, but problem occurs only week ago hidden link
April 29, 2024 at 9:55 am #15576252
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hello, My name is Carlos and I will continue working on this ticket. I kindly ask you to follow these steps: - Create a full backup of the site - Update all outdated plugins and themes that appear in this link: hidden link - Flush all the cache memory - Deactivate all plugins, including the WPML ones - Activate a default WordPress theme, like Twenty Twenty - Activate the WPML plugins - Activate the theme or the plugin that generates the custom post type 'Products' - Create a new test product in the default language - Translate that test product and check if the issue disappeared - If the issue disappeared, start by activating the theme and then the rest of the plugins, one by one, until the issue appears again and you find the culprit Could you tell me the results of the steps described above?