Automatic translation is on stall.

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Supporter timezone: Asia/Singapore (GMT+08:00)

Tagged: ATE

This topic contains 23 replies, has 0 voices.

Last updated by sven-erikU 2 hours, 6 minutes ago.

Assisted by: Kor.

Author	Posts
June 24, 2025 at 2:29 pm #17165531
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I need to escalate this to our 2nd Tier Support for further investigation.
June 25, 2025 at 7:07 am #17167239
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for your patience. We've identified the issue, but before applying a fix on our server side, could you confirm whether the domain hidden link was the one you used prior to migrating to hidden link?
June 25, 2025 at 3:05 pm #17170105
sven-erikU	YES. I have used the domain hidden link as the development domain prior to migrating to hidden link.
June 25, 2025 at 3:16 pm #17170168
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've fixed the issue on our server side, and Automatic Translation will work again. I've tested it and I'm able to translate this post "Smarter Lifting, Safer Work — A Logistics Upgrade at Dagab" into two languages without issues.
June 25, 2025 at 3:28 pm #17170209
sven-erikU	Okay, thanks. What about the existing translation charged for hidden link, as translation jobs weren't successful and I have to delete them following support articles. Now, jobs aren't there in dashboard, and translations have been charged. Is there any workaround for this?
June 25, 2025 at 3:33 pm #17170226
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for getting back to me. I've linked your domain hidden link with hidden link, so they should now share the same translation memory. Could you let me know which posts or pages appear untranslated on your end? I’ll double-check the translation memory for those.
June 25, 2025 at 8:00 pm #17170791
sven-erikU	Hi, I used the select all option for translation, for two languages as shown in the snapshot. As far as I remember max cap wasn't occurred, but translations got stuck. It charged me when I removed the payment method and added again pay-as-you-go. Then, I tried with two posts, from where you took on.
June 26, 2025 at 1:29 am #17171080
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Are you seeing any errors when attempting to run the automatic translation? I’ve checked your translation jobs and didn’t find any that are pending or stuck. hidden link Additionally, I don’t see any charges from yesterday or today in the invoice section, as shown in the attached screenshot. hidden link
June 26, 2025 at 7:58 pm #17175142
sven-erikU	I am talking about the charges incurred before you resolved the issue. I have been charged for Euro 125 (100+25), for the translations which didn't happen. They were stuck. Those charges were incurred to marco.wdemo.se. As shown in the snapshot. The same is available in my invoices and usage history. However, before my account showed marco.wdemo.se, now it shows marcolift.com.