Automatic translation layout issue

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're using "automatic translation" to translate your site from English to Thai and you notice that the layouts on Thai pages are incorrect, with sections or partial content appearing twice, we can help.
Solution:
First, ensure you have a full backup of your site. Then, follow these steps:
1. Apply the workaround provided in our documentation: Page Builder by SiteOrigin - Layout Builder Widgets Not Translatable When Duplicated Inside and Outside Layout.
2. Edit the page in English and make a small change to the content.
3. Save the changes and update the translation page to fix the issue.
For widgets from third-party plugins, such as the Table of Content widget, you will need to edit the translation page in the Thai language and re-add the widget before saving.

Please note that the solution provided might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking for related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please don't hesitate to open a new support ticket with us. Contact WPML support.

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Tagged: Known issue

This topic contains 9 replies, has 2 voices.

Last updated by Long Nguyen 1 year, 1 month ago.

Assisted by: Long Nguyen.

Author	Posts
April 14, 2024 at 3:22 pm #15516339
myoW	I use "automatic translation" to translate my site from English to Thai. The English content is primary and the Thai content is auto-translated. As you can go ahead and check hidden link, the layouts on Thai pages are wrong. Sometimes, the section or the partial content appear on the page twice. Kindly help me solve this issue asap because it is my production site.
April 15, 2024 at 3:36 am #15516929
Long Nguyen WPML Supporter since 02/2022 Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi Myo, Thank you for contacting WPML support, I’m happy to help you with this issue. I check the homepage on your site in both languages English and Thai, I see it has the same layout. Please check the attached screenshots. Can you please share some screenshots of the issue on your end? Looking forward to your reply. Thanks
April 15, 2024 at 11:13 am #15519544
myoW	No, they are not the same. The Thai content in your screenshot isn't right. It is from the section below it. This is just the home page. The other pages are a lot worse. Take this page as an example: hidden link and compare it with its Thai version. I recommend you check out the whole website. The website has only a few pages.
April 16, 2024 at 1:22 am #15522148
Long Nguyen WPML Supporter since 02/2022 Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to have a testing site where the issue is replicated. Your next reply is set to private to share the info. ❌ IMPORTANT: Please backup your database and website before proceeding ❌ You can use this plugin to create the backup: https://wordpress.org/plugins/duplicator/ ✙ I would need your permission to de-activate and re-activate Plugins and the Theme to change configurations on the site if needed. This is also a reason the backup is critical. Looking forward to your reply. Thanks
April 16, 2024 at 4:03 am #15522250
myoW	If using SFTP is too difficult for you, you can use WordPress file manager plugin (https://wordpress.org/plugins/wp-file-manager/) to edit the files.
April 16, 2024 at 6:46 am #15522518
Long Nguyen WPML Supporter since 02/2022 Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, I got the issue. On the page hidden link the content in the first section isn't available in Advanced Translation Editor to translate and causes the issue. Please make a full backup of your site and apply the workaround in the documentation below, then edit the page in English > Make a small change to the page content > Save > Update the translation page, to fix it. https://wpml.org/errata/page-builder-by-siteorigin-layout-builder-widgets-not-translatable-when-duplicated-inside-and-outside-layout/ Regarding the widget Table of Content, it is a widget from a third-party plugin so you will need to edit the translation page in Thai language and re-add the the widget > Save. Looking forward to your reply. Thanks
April 16, 2024 at 6:54 am #15522740
myoW	The workaround you provided is editing the plugin file and it will be reverted when I update the plugin. Are you planning to fix it in the next release? Meanwhile, I will go ahead and try your suggestion.
April 16, 2024 at 7:59 am #15523100
Long Nguyen WPML Supporter since 02/2022 Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, I see the workaround helps you translate content on the mobile app page and it is displayed as well in the frontend. This issue has been escalated to our development team and will be included in future updates. In the meantime, you can keep using the workaround until there is a fix for the issue. Thanks.
April 16, 2024 at 8:28 am #15523276
myoW	Yes, it works and I have fixed it for all pages on my site. But I still need help. How can I translate the parent menu item text on the main menu and the remaining English text on the footer? The footer was built in Appearance » Widgets using Siteorigin's layout builder. Please see the attached images for more information. New threads created by Long Nguyen and linked to this one are listed below: https://wpml.org/forums/topic/how-can-i-translate-the-parent-menu-item-text-on-the-main-menu/ https://wpml.org/forums/topic/how-can-i-translate-the-remaining-english-text-on-the-footer/
April 16, 2024 at 9:07 am #15523680
Long Nguyen WPML Supporter since 02/2022 Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, We limit one issue per ticket only so I will split your issues into new tickets for better handling. If you see the main issue of this ticket with the layout on the translation page is resolved, please mark it as Resolved. Thanks.
April 16, 2024 at 9:28 am #15523781
myoW	Please split my last reply into a separate issue.