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Supporter timezone: Asia/Singapore (GMT+08:00)

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This topic contains 30 replies, has 2 voices.

Last updated by Kor 1 year, 7 months ago.

Assisted by: Kor.

Author Posts
April 22, 2024 at 7:00 pm #15552832

debora-annaC

may u i try to push the problem ?

April 22, 2024 at 7:26 pm #15552937

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Our 2nd Tier Support checked and they suspected the issue is caused by some database corruption. Could you please reach out to your hosting provider and ask for PHPmyadmin access or database access so that we can check?

April 24, 2024 at 10:18 am #15559990

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

Our 2nd Tier Support shared a solution for this without accessing your server database. I've tested it and it works. This is what I've done for the "Home" page that is facing the "duplicate" issue. Please backup before you proceed.

1. I've cloned the homepage here hidden link and it removes all the "duplicated" status from the translated pages as shown in the attached screenshot.

2. You can now configure and use this new "Home" page here hidden link

3. Then, delete the old "Home" page and go to the "trash bin" and permanently remove it.

Please follow these steps for your other pages listed below that are still facing the "duplicated" issue and let me know if it works for you.

hidden link
hidden link
hidden link

I apologize for the delay and the inconvenience.

Screenshot 2024-04-24 at 6.16.44 PM.jpg
April 24, 2024 at 10:21 am #15560082

debora-annaC

hi
in the link i have sento to u
u can go in the php admin
u are added to manage in site
if u go here hidden link
with the credentials i have sent in separate cover panel
u can go in the
in the dashboard
than sito
mysql and than phpadmin look the screen shot please
thanks

Screenshot 2024-04-24 alle 12.19.56.png
April 24, 2024 at 10:22 am #15560100

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

It looks like we replied at the same time. Please follow up with my reply here https://wpml.org/forums/topic/automatic-translation-not-working-2/page/2/#post-15559990 and let me know how it goes.

April 25, 2024 at 6:43 am #15563465

debora-annaC

hey i want asistance in english support live chat but its not working

April 25, 2024 at 7:11 am #15563601

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for responding.

Our live chat operates based on the availability of our support agents. If you have a new question or issue, feel free to open a new ticket.

By the way, have you had a chance to review my previous message? Did the method I suggested work for you?

April 25, 2024 at 7:17 am #15563613
debora-annaC

actually your live chat support agents in italy are not available .. and if i want in english for new ticket then it shows 404 error page "https://wpml.org/forums/forum/english-support/"

also i am following you steps for blog page .. my blog page translations are working now but images are not getting and also in default language it shows 404 page

New threads created by Kor and linked to this one are listed below:

https://wpml.org/forums/topic/blog-page-images-translation-not-working-correctly/

April 25, 2024 at 7:28 am #15563668

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for getting back to me.

I've opened a separate ticket at https://wpml.org/forums/topic/blog-page-images-translation-not-working-correctly/. Could you please provide more details about the issue there? Regarding this ticket, please mark it as resolved.

April 25, 2024 at 7:38 am #15563712

debora-annaC

hidden link

i am following same steps as you say
you can see that when i am preview blog page then its translations give 404 error

and also when i am view blog page in default language it shows 404 error page

April 25, 2024 at 7:40 am #15563714

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. Looks like you posted the same reply here. Let's follow up on this ticket https://wpml.org/forums/topic/blog-page-images-translation-not-working-correctly/ .

April 25, 2024 at 8:13 am #15563856

debora-annaC

no reply on that ticket

April 25, 2024 at 8:15 am #15563858

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for getting back to me.

Please bear with me while I investigate that ticket for you.

April 27, 2024 at 1:40 pm #15572929

debora-annaC

Please resolve the problems... the automatic translation is not working, I request a refund and cancellation for the version with credits.

April 28, 2024 at 2:52 pm #15574069

debora-annaC

the customer want to proceed manual
please give me again the procedure
STOP to work on the traslation
bad support and bad wplm automatic traslation plugin
thanks

The topic ‘[Closed] Automatic translation not working’ is closed to new replies.