Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Supporter timezone: America/Los_Angeles (GMT-08:00)

Tagged: 

This topic contains 7 replies, has 0 voices.

Last updated by Bobby 2 weeks, 3 days ago.

Assisted by: Bobby.

Author Posts
October 23, 2024 at 2:31 pm #16322352

marcoW-2

Background of the issue:
I am trying to manage automatic translations for properties on my site hidden link. We enter properties in Dutch, which is our source language. All properties have been imported in four languages, and those entered manually have been translated manually.

Symptoms:
I receive a message that there are many translations open. Additionally, properties imported with all translations are waiting to be reviewed, indicating they have been automatically translated again. When we change the price of a property, the system overwrites the translations and performs automatic translation again.

Questions:
What does it mean when there are many translations open?
Why are translations waiting to be reviewed after being imported with all translations?
How can we prevent automatic translations from overwriting our manual adjustments when we change the price?

October 24, 2024 at 7:43 pm #16328292

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Hi there,

Please share the message about the many translations open with me so I can better understand. There should not be an issue with the amount of translation

The translations are waiting to be reviewed and approved most likely due to the settings in WPML->Settings.

You can choose a review option while going through the setup wizard, or by going to WPML → Settings and scrolling to the Automatic translation section. There you can for example select "Publish translations without reviewing" to skip the process.

Related Documentation:
https://wpml.org/documentation/automatic-translation/how-to-review-automatic-translations-on-your-site/#:~:text=Reviewing%20Your%20Site's%20Translations%20Yourself,-When%20WPML%20is&text=Click%20the%20notification%20to%20go,Translation%20Editor%20and%20make%20changes.

When using the "Translate Everything" option in WPML->Settings any change done on your default language will trigger the automatic translation for it to remain in sync with the default language.

October 25, 2024 at 9:39 am #16329951

marcoW-2

Hi, the problem is that automatic translations translate everything, even parts that are translated manually. And when we want to edit a price, all translated fields are empty and it wants to translate everything again. That costs a lot of credits!

The thing is, this website is a copy of another website. All pages are copies, all translations too, and then all properties were imported from the old website, in all languages. So all translations were in place, just for new properties you might expect new translations. It seems however that it tries to translate the whole website again, which will cost a lot of monye, is completely unnecessary and does not improve translations, as it were all manual translations of native speakers.

Schermafdruk 2024-10-25 11.37.52.png
October 25, 2024 at 6:14 pm #16331948

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Thank you for sharing this information with me, I fully understand your concern now.

In your specific situation then I would highly recommend NOT using the "translate everything" option.

I recommend going to WPML->Settings and deactivating that option, that way you can select only the new items that require automatic translation.

You can also do this in bulk by going to WPML->Translation Management-> select all items-> send for automatic translation.

Let me know your results, please.

October 26, 2024 at 8:38 am #16332973

marcoW-2

Hi, does that also solve the problem that when we enter a fully translated property end for instance, we change the proice, or any other field, that when we update the translations, all fields are empty, as if they never were translated before?

October 28, 2024 at 8:40 pm #16339694

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

I wonder why that is happening, I can see if the items were overwritten with the details from the default language but it shouldn't be just blank.

If that is the case I'd like to take a closer look.
(preferably to a test site where the problem has been replicated if possible)

**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **

I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.

NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.

November 6, 2024 at 7:23 am #16369894

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Thank you for the access details!

I am testing with the property "8215PED Gelicentieerd modern villaproject met uitzicht op de bergen te koop in Pedreguer."

If I edit it and make a slight change to only the price, then the translations will trigger to be updated and the translate everything mode will be triggered, this is expected behavior.

however, since the content did not change it should not charge credits and indeed i can confirm that 354 credits were used.

Do note that I was not able to reproduce any information missing just that the credits are being charged upon any update.

If you are not planning on using the 'translate everything' mode, turning it off would prevent this from happening.

In the meantime, I will discuss this with our team and update you.

Regarding the other 2 issues I will take a closer look into them and update you, however, let's resolve the first issue first before moving on to them.

November 8, 2024 at 8:09 pm #16383465

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

quick update, still working on this, will update you as soon as I have news.

November 12, 2024 at 7:24 pm #16394364

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

I discussed this further with our team and they confirmed as well that in this case, it is best to use the Classic Translation Editor or the Advanced Translation Editor without the Translate Everything Mode.

This mode will overwrite your imported and manually already translated content.

It is also the reason the secondary issue you experienced is happening.

November 14, 2024 at 12:15 pm #16402483

marcoW-2

That has already been done.

November 14, 2024 at 6:35 pm #16404667

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

When I go to WPML->Settings-> Translate everything mode is activated.

I can see that it's paused but what I am suggesting is that it's switched to "Translate what you choose
You decide what gets translated and who translates it."

Also, switching it will not revert already overwritten content it will ensure that it's prevented from happening again.

The topic ‘[Closed] automatic translation translates translated strings’ is closed to new replies.