Automatic translations for "other strings" not working for subsites

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing issues with automatic translations for 'other strings' not working on a subsite within a WPML-powered multisite network, and encountering errors such as 'Service Unavailable' or 'Api error missing resource: No sitekey found for this website', it might be due to a site key issue.
Solution:
We recommend following these steps:
1. Ensure that each subsite has its own site key. If unsure, create a new site key specifically for the subsite.
2. Visit https://wpml.org/account/sites/ and check if the subsite is registered. If it is, remove it.
3. Navigate to the subsite's admin panel, go to Plugins -> Add new -> Commercial tab.
4. Unregister the subsite and then register it again with the new site key.
5. Verify if the issue with automatic translations has been resolved.

If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic is split from https://wpml.org/forums/topic/certain-fields-within-my-custom-built-gutenberg-blocks-are-not-appearing-in-the-wpml-advanced-transl/

Tagged: ATE

This topic contains 14 replies, has 1 voice.

Last updated by Carlos Rojas 1 month, 2 weeks ago.

Assisted by: Carlos Rojas.

Author	Posts
April 15, 2025 at 4:47 pm #16935587
tobiO	Hi, We are using WPML in a multisite network. On the main site, automatic translations for "other strings" work fine. But on the sub-site, it doesn't. We keep getting the error message attached.
April 17, 2025 at 1:36 am #16941561
tobiO	Any update on this?
April 17, 2025 at 10:44 pm #16946017
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Hi there, Please go to WPML->Support->ATE error logs and share with us the top 5 errors from that page, this will help us understand what might be causing this behavior.
April 17, 2025 at 11:11 pm #16946022
tobiO	2025/04/16 1:55:19 PM ATE Server Communication Service Unavailable 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/sync\/all","requestArgs":{"method":"POST","body":{"ids":["135677667","136098351","136224599","136224845","137001016"]}},"status":503} 2025/04/16 1:55:11 PM ATE Server Communication Service Unavailable 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/sync\/all","requestArgs":{"method":"POST","body":{"ids":["135677667","136098351","136224599","136224845","137001016"]}},"status":503} 2025/04/16 1:50:22 PM ATE Server Communication Service Unavailable 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/check_pairs","requestArgs":{"method":"POST","body":[{"source_language":"en","target_languages":["en","es"]}]},"extraMessage":"WPML Failed to check language pairs","status":503} 2025/04/16 9:36:26 AM AMS Server Communication Api error missing resource: No sitekey found for this website 0 0 {"errorData":{"status":400,"title":"Api error missing resource","detail":"No sitekey found for this website"}} 2025/04/15 5:12:32 PM AMS Server Communication Api error missing resource: No sitekey found for this website 0 0 {"errorData":{"status":400,"title":"Api error missing resource","detail":"No sitekey found for this website"}}
April 21, 2025 at 7:33 am #16950927
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hello, My name is Carlos, and I will continue working on this ticket. Can you double-check if the issue persists? Our servers had a minor issue that was fixed during the dates of the errors, and maybe your site wasn't able to connect to our ATE servers during that time, which caused the problem. Looking forward to your message. Regards, Carlos
April 21, 2025 at 4:20 pm #16952332
tobiO	Hi It still doesn't work. See a video of the issue below hidden link Last 3 errors since we just tried again 2025/04/21 4:16:51 PM AMS Server Communication Api error missing resource: No sitekey found for this website 0 0 {"errorData":{"status":400,"title":"Api error missing resource","detail":"No sitekey found for this website"}} 2025/04/21 4:05:14 PM AMS Server Communication Api error missing resource: No sitekey found for this website 0 0 {"errorData":{"status":400,"title":"Api error missing resource","detail":"No sitekey found for this website"}} 2025/04/21 4:01:47 PM AMS Server Communication Api error missing resource: No sitekey found for this website 0 0 {"errorData":{"status":400,"title":"Api error missing resource","detail":"No sitekey found for this website"}}
April 22, 2025 at 6:19 am #16953118
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi there, Thank you for your message. When you created this staging subsite, did you create a new registration key?
April 22, 2025 at 10:46 am #16954594
tobiO	Yes it has a site key. See screenshot attached.
April 22, 2025 at 10:48 am #16954613
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi, Yes, I know it has a site key, but did you create a new site key for the staging site? or did you run the migration banner?
April 22, 2025 at 11:05 am #16954710
tobiO	I am not sure i understand what you mean by migration banner. Do they mean to create a new site key for the subsite? We thought once you create a site key for the main site, it should work for all the other subsites We created a site key for the main site, not sure if we created one for the subsite or if it was created automatically.
April 22, 2025 at 11:09 am #16954716
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Thank you for your message. Please follow these steps: - Create a full site backup - Go to https://wpml.org/account/sites/ - If the subsite is registered, remove it. -- Then go to the subsite to Plugins -> Add new -> Commercial tab -- Unregister the subsite -- Click the link to add the new site key and then on the link that appears below the field to enter the site key -- Generate a new site key and register the subsite with the new sitekey -- Double-check if the issue disappeared Can you tell me the results of the steps described above?
April 22, 2025 at 12:03 pm #16955102
tobiO	Hi, I removed the subsite from wpml. But we can't add new plugins from the subsite, so instead of "Add new", which can only be done from the network admin, I clicked "registered", and it took me to a tab within settings called installer. From there I could see the "unregister WPML from this site" button. But I clicked it and it didn't unregister. It refreshed the page, but nothing changed. Am I meant to do this from the network admin?
April 22, 2025 at 12:05 pm #16955104
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi, Please check if you followed our guide for multisites: https://wpml.org/documentation/support/multisite-support/
April 22, 2025 at 12:33 pm #16955256
tobiO	Yes we followed the guide. In your previous message you said: "- Then go to the subsite to Plugins -> Add new -> Commercial tab" There is no Add new button in the subsite. Did you mean the main network admin? WPML is working fine on the subsites, other content is translating the only thing not working is automatic translation of other strings.
April 23, 2025 at 7:18 am #16958134
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi, Thank you very much for your feedback. Please share the access credentials to the site in your next message, which I have set private. Confirm you created a full site backup that you can restore if necessary.