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This topic contains 27 replies, has 2 voices.

Last updated by Carlos Rojas 7 months, 1 week ago.

Assisted by: Carlos Rojas.

Author Posts
March 26, 2024 at 3:51 pm #15452172

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi there,

I consulted my colleagues about this issue and they recommended escalating this ticket to our 2nd tier of support for a deeper look at the issue. I would like to ask for your authorization to create a copy of the site to be able to escalate this ticket.

Looking forward to your message.

March 27, 2024 at 9:46 am #15454396

Ton

Yes you can make a copy, no problem. This is just a test site.

March 27, 2024 at 10:15 am #15454667

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Thank you for your authorization.

I have escalated this ticket to our 2nd tier of support where our specialists will take a deeper look at your custom code and decide what is the best solution.

I will get back to you as soon as I get an answer from them

April 2, 2024 at 10:51 am #15472152

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hello,

Our 2nd tier specialists couldn't find the code you mentioned in the functions.php file. Did you remove the code before I created the copy?

Also, could you share a link with a screencast describing step-by-step how to reproduce the issue? This will help our 2nd tier specialists to have a better understanding of the issue.

April 5, 2024 at 5:21 am #15486222

Ton

Hello Carlos,

No, if you made a copy it's in webtontheme-child/functions.php all the way at the bottom i think.

He can search for "class My_ACF_Location_Webton_Capability extends ACF_Location"
He will find it then.

Kind regards

April 5, 2024 at 5:22 am #15486223

Ton

Ahw and make sure it's the copy he made he is working on, because another colleague of you is working on some other weird bug in my testsite:
https://wpml.org/forums/topic/review-language-translation-is-empty/#post-15472971

April 5, 2024 at 8:42 am #15486862

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

I have updated our 2nd tier specialists.

I will get back to you as soon as I get more information.

April 9, 2024 at 11:09 am #15498638

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi,

Our 2nd tier specialists are stuck in this issue because they aren't able to reproduce the problem in the copy of the site. The translation works correctly with and without the code you pointed out previously.

Could you create a screencast reproducing the problem on the site so we can replicate the same steps in our copy and compare the results?

April 10, 2024 at 6:51 am #15502338

Ton

Hello Carlos,

Did he use my complete installation (what theme did he use?) or did he only use that piece of code?
I will try to make a screencast tomorrow.

April 10, 2024 at 8:30 am #15502734

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi,

Our 2nd tier specialists used a copy of your site.

April 11, 2024 at 7:29 am #15507326

Ton

Hello Carlos,

I had another look and we rarely use the code, so I decided to remove it from my theme and therefor it is no longer a problem for me directly. Still I think it should be fixed.

Did he also have ACF itself enabled and not just the code?

April 11, 2024 at 8:23 am #15507659

Ton

Hello Carlos,

Some weird things happening. All the sudden it works (does not get stuck) on my server with the code. I did update the WPML plugins that were there. Nothing else I changed.

For now this can be closed, but I will be back if it happens again and I will reference this ticket.

April 11, 2024 at 10:06 am #15508281

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi there,

I'm glad to hear that the issue is solved 🙂

Please don't hesitate to contact us if you need our help in the future with WPML. We will be more than happy to help.
Best regards,
Carlos