Avada form won't send in second languages

This thread is resolved. Here is a description of the problem and solution.

Problem:
I have a from that I can submit in EN but not in ES and FR. I mean that in EN, the form response is stored in the DB and I receive a notification. With the other languages, nothing happen when I submit the form.
here is the link to the contact form in EN: https://staging2.notionb2b.com/contact/
You can swith to another language in the same page.

Solution:
You need to use the drop down to switch to French and then you will see the French entries.

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Tagged: Not WPML issue

This topic contains 7 replies, has 2 voices.

Last updated by Lauren 1 year, 8 months ago.

Assisted by: Lauren.

Author	Posts
November 30, 2023 at 3:18 pm
julienA-28	I have a from that I can submit in EN but not in ES and FR. I mean that in EN, the form response is stored in the DB and I receive a notification. With the other languages, nothing happen when I submit the form. here is the link to the contact form in EN: hidden link You can swith to another language in the same page.
November 30, 2023 at 4:25 pm
November 30, 2023 at 5:33 pm #14965809
Lauren WPML Supporter since 10/2015 Languages: English (English ) Timezone: America/New_York (GMT-04:00)	I did some further testing. I set up a clean install and was not able to reproduce the issue there. Feel free to use this link and change settings or anything you would like to test: hidden link I then went back to your live site and switched to French. I think previously, I did not fill out the phone number field. This time I did, and the form submitted and I see the submission on the backend. Can you test and let me know if you find the same results?
November 30, 2023 at 6:04 pm #14965959
julienA-28	Thank you, Lauren. Did you find something? FYI, I have tried the following but that doesn't help: https://wpml.org/errata/avada-form-submission-is-not-working-in-secondary-languages/
November 30, 2023 at 6:09 pm #14965967
julienA-28	I was checking with and without a phone number but I don't see any difference. I can't neither find any new form entries in the DB (see screenshot - All entries here has been done via the EN version of the form).
November 30, 2023 at 7:48 pm #14967061
Lauren WPML Supporter since 10/2015 Languages: English (English ) Timezone: America/New_York (GMT-04:00)	I just tested it again on your live site. In your screenshot, you are looking at the English form. You need to use the drop down to switch to French and then you will see the French entries.
December 1, 2023 at 5:00 pm #14974823
julienA-28	Oh my gosh!!! 🙂 As easy as that. So, Indeed it's working. Messages are recorded in the DB. The only point missing is the email notification that I don't receive in secondary languages. Any idea why? I'll try to find on my side if there is any way to solve that. Thanks a million, Lauren! Julien
December 1, 2023 at 5:46 pm #14975221
julienA-28	Hello Lauren, I've solved the notification issue. Maybe just a last point - Where can I find the debug log? I can't find it. Should I disable it now in the wp-config.php file?
December 1, 2023 at 7:05 pm #14975385
Lauren WPML Supporter since 10/2015 Languages: English (English ) Timezone: America/New_York (GMT-04:00)	WHen there are background errors, you will find debug.log in the wp-content folder of your site. I think it doesn't exist because there were no background errors happening. You can disable it for now, and you can keep the code in your wp-config.php folder, just set the options to false until you need to troubleshoot with it again in the future. Have a great rest of your day!