Avada mega menu cannot be translated

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is using the AVADA theme for the mega menu option on their site and has noticed that the main category menu item names are not getting translated in both languages, despite being translated already in the WPML String Translation and Taxonomy Translation sections.
Solution:
1. We recommended translating the links manually using the Advanced Translation Editor. The client should use the search form in the Advanced Translation Editor to locate and translate the links.
2. For static links, which the client is using, manual translation is necessary. We provided guidance on how to manually translate these links.
3. We suggested using dynamic content options for links, as explained in the Avada documentation (https://avada.com/documentation/how-to-use-dynamic-content-options-in-avada/), which would allow WPML to adjust the links automatically.
4. We also advised searching for category names or slug titles that might not include http or https, and translating them accordingly.
5. We manually saved some translations for the client that were not previously saved, ensuring they are now 100% complete for both languages.
6. We added custom XML configuration to help translate all links, instructing the client to search, translate, and save all links.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues (https://wpml.org/known-issues/), verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic is split from https://wpml.org/forums/topic/translations-in-queue/

Tagged: ATE

This topic contains 40 replies, has 0 voices.

Last updated by Kor 5 months, 3 weeks ago.

Assisted by: Kor.

Author	Posts
January 8, 2025 at 12:03 pm #16573135
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for your patience. I regret any inconvenience caused, but to proceed with troubleshooting, I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded. To guide you further, please adhere to these instructions: 1. View the Duplicator instructions video: hidden link 2. Consult WPML's instructions on providing supporters with a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/ 3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files. Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large. Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.
January 8, 2025 at 4:30 pm #16574521
sandraF-13	Hi Kor, The Site's file size seems huge It's database is only crossing 400 MB and is upto 1k MB [ In SS ] What can be done here to compress it upto 400MB...
January 8, 2025 at 4:32 pm #16574546
sandraF-13	Can You please FIND any other way to resolve this as soon ?
January 8, 2025 at 4:33 pm #16574566
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Can I please have your permission to make a copy of the site?
January 8, 2025 at 5:07 pm #16574695
sandraF-13	Yes Yes please do the needful : ) counting on you
January 8, 2025 at 7:36 pm #16575196
sandraF-13	Hi Kor, Did you catch something that's causing the issue ?
January 9, 2025 at 5:55 am #16575967
sandraF-13	Hi Kor, There are two issues pertaining where am unable to detect at the moment why it is so: - French and Spanish Product sub-menus are having english URL - On French translation of some product or product category pages Search bar is not only disappearing but also showing odd icons. As this is on production site and would stand as bad impression to our visitors, please find some solution to it, its being cause by inappropriate string translation or so ? I do not understand! Thanks New threads created by Kor and linked to this one are listed below: https://wpml.org/forums/topic/search-bar-is-not-only-disappearing-but-also-showing-odd-icons/
January 9, 2025 at 6:16 am #16575995
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I apologize for the delay. I'm creating a copy now of your Website and will check and revert as quickly as possible.
January 9, 2025 at 6:43 am #16576026
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	I've split the ticket here https://wpml.org/forums/topic/search-bar-is-not-only-disappearing-but-also-showing-odd-icons/ for the - On French translation of some product or product category pages Search bar is not only disappearing but also showing odd icons issue. As for this ticket, we will follow up with the French and Spanish Product sub-menus are having english URL. I will come back to you as quickly as possible.
January 9, 2025 at 7:02 am #16576114
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I found a solution for the French and Spanish Product sub-menus are having english URL issue. The links have to be translated here hidden link using the Advanced Translation Editor as shown in the attached screenshot. Kindly utilize the search form in the Advanced Translation Editor to locate the links as shown in the attached screenshot.
January 9, 2025 at 8:38 am #16576554
sandraF-13	Hi Kor, Thanks for the info here, but I have already tried the Advance Translation editor but didn't worked for me, I mean through auto process, DO we have to translate them manually putting/es/ after the domain name and also change the words to Spanish and French respectively ? If so, there are high chances of 404 errors due to inappropriate translation or mismatch in existing translated url of every product and category, Please correct if, there is another better way. Thanks
January 9, 2025 at 9:28 am #16576777
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. These are static links and you'll need to manually translate them. There are no other ways, unfortunately. Do you need more guidance on how to manually translate the link or do you know how to fix it already?
January 9, 2025 at 12:03 pm #16577537
sandraF-13	I guess I have to visit the relevant translated page versions let say If I wanna translate Grinding wheels /en/ URL - I will translate it to first /es/ and /fr/ and then will copy the URL appearing in chrome search bar and paste in front of English ver. of same URL in Advanced Translation. Is It or there is some other way to it ?
January 9, 2025 at 2:15 pm #16578252
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. That's the correct way to do that. But if you use dynamic contents for your links as explained here hidden link , then, the links will be adjusted automatically by WPML. For static links like what you're using, you will need to translate it manually.
January 9, 2025 at 3:21 pm #16578674
sandraF-13	Got It thanks a many, but there is one thing I have observed, on searching the term "https" WPML Advance translator is showing only .jpg URLs and not the URLs for Product Title or Product Category. It can be seen in your shared screenshot as well hidden link