Background of the issue: I built a website using WordPress. The English pages used to work fine. I i...

This thread is resolved. Here is a description of the problem and solution.

Problem:
After translation client said that images were used wrongly in the translations.

Solution:
After very detailed investigation we found that the site had previously been translated and then refreshed without properly uninstalling WPML. This left so much corrupted data in the database that it was very difficult to deal with it. So we advised the client to fix the images manually.

However, we applied some WPML's Troubleshooting options to fix attached images, language information and etc.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 58 replies, has 0 voices.

Last updated by Waqas Bin Hasan 3 days, 19 hours ago.

Assisted by: Waqas Bin Hasan.

Author	Posts
July 30, 2025 at 12:04 pm #17281986
jackZ-5	Dear, I am translating a page for testing purposes. The URL is hidden link, which shows 765 translation credits. I translated it into 6 languages, which is 765 x 6 = 4,590 translation credits. Before starting the translation, it showed a total of 64,692 translation credits required for payment, so 4,590 + 64,692 = 69,282. However, after completing the translation of this page, it shows 72,504, which is an overcharge of 3,222 translation credits. Additionally, this content has already been translated once and should not be charged again. Please assist me. Thank you. The translation credits are being consumed too quickly. Where can I view the detailed breakdown of translation credits?
July 30, 2025 at 1:28 pm #17282325
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	I'm waiting for your response on the following (as I asked in my previous message): Before going after the credits consumption, can you please confirm that the ones you translated so far, have the correct media in the translations? So then we can conclude this ticket and I can then split the credits issue into a new ticket. Please let me know about that. Also can you clarify that the site linked to "another account", did you use that account to translate the site previously? Although I can see your sites linked in WPML -> Translation Management -> Translation Tools -> Connected sites. You can also find the credits report in WPML -> Translation Management -> Translation Tools -> Automatic Translation Usage Reports. You can also find your invoices in your WPML.org Account. See https://wpml.org/documentation/automatic-translation/automatic-translation-invoices/#where-to-find-your-past-pay-as-you-go-invoices for details.
July 30, 2025 at 1:54 pm #17282446
jackZ-5	Hello dear, thank you for your reply. So far, the translation seems to be working fine, but I haven't translated more products yet. I need to translate more products to confirm that everything is working properly. Yes, I used another WPML account to bind my website and then translated all the content, rather than binding the WPML account I communicated with you about (jackz-5). Because the translation credit consumption is too high, I haven't translated much. I need to link the website to the WPML database and then translate more content. Thank you.
July 30, 2025 at 2:05 pm #17282473
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for the updates, glad that translations are working fine now. Please feel free to close this ticket as resolved. For the credits issue, I've split that into a separate ticket (https://wpml.org/forums/topic/split-additional-credits-consumed-for-previously-created-translations/) and 'll work on that ticket accordingly. I recommend you to wait for the updates on the credits issue via the other ticket.
July 30, 2025 at 11:05 pm #17283302
jackZ-5	Okay, thank you. We will contact you with another new support order. Thank you for your hard work and efforts in resolving my translation issues.
July 31, 2025 at 6:07 am #17283689
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for your patience and cooperation. I'm closing this ticket as resolved.