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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing issues with fields being greyed out in the WordPress Editor and content being erased in the Advanced Translation Editor (ATE) when making changes to translations of custom fields in a Custom Post Type (CPT). These fields are part of ACF groups that are disabled and used as clone fields in another ACF group.
Solution:
1. To address the issue of content being erased in the ATE, we recommend disabling the "I prefer bigger segments" feature in the ATE. This allows breaking down each sentence from a paragraph into smaller segments, helping to avoid retranslating the entire paragraph. Resave your primary language page after making this change.
2. For the greyed-out fields in the WordPress Editor, set the clone fields to 'translate' instead of 'copy'. This change will make the text/textarea fields within the clones manually translatable through the WordPress Editor.

If this solution does not resolve your issue, or if it seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

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This topic contains 15 replies, has 2 voices.

Last updated by Kor 2 months ago.

Assisted by: Kor.

Author Posts
October 23, 2024 at 2:19 pm #16322311

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I'm not so sure about clones, but you can always try to edit the translation options if this happens to another field in the future. If there are nothing else, feel free to mark this ticket as resolved.

October 23, 2024 at 3:23 pm #16322626

Boris

Hi Kor,
I set all the clones to 'translate', and all the text/textarea fields within it are now manually translatable through WP Editor.

Thanks very much, this is a perfectly workable solution now!